Online & Mobile Service | Help & Support

FPS - Faster Payment System: Send and receive funds in HKD / RMB instantly to/from other banks 24x7.
How to register & activate PayFast via DBS digibank HK?: You can perform a one-time activation for PayFast through DBS digibank HK. During activation, you will need your Secure Device for authentication.
How to register & activate PayFast via DBS iBanking?: You can perform a one-time activation for PayFast through DBS iBanking. During activation, you will need your Secure Device for authentication.
Change daily transfer limit for PayFast: You can change your daily transfer limit for PayFast through DBS iBanking.
Transfer funds through PayFast via DBS digibank HK: Once you have activated PayFast, you can transfer funds through PayFast via DBS digibank HK.
Transfer funds through PayFast via DBS iBanking: Once you have activated PayFast, you can transfer funds through PayFast via DBS iBanking.
How to de-register & deactivate PayFast via DBS digibank HK?: You can de-register mobile number/email address and deactivate PayFast at Transfer Settings via DBS digibank HK.
How to de-register & deactivate PayFast via DBS iBanking?: You can de-register mobile number/email address and deactivate PayFast at Transfer Settings via DBS iBanking.

App-to-App e-CNY wallet top-up service: Pay via FPS within a merchant app or webpage/ Top up via FPS within your e-CNY wallet by invoking your own DBS accounts on DBS digibank HK app automatically.

What is eDDA Transfer In Service?: eDDA Transfer In Service is an immediate fund-in capability within DBS mobile banking.
How to link a bank account and transfer in via eDDA?: You can link a bank account and trasnsfer in via eDDA on mobile banking.
How to make a transfer from my linked account via eDDA?: You can make a transfer from your linked account via eDDA on mobile banking.
How to delink a bank account under eDDA Transfer In Service?: You can delink a bank account under eDDA Transfer In Service.

What is eLaisee service?: eLaisee is a transfer service in the DBS digibank HK app which allows you to send digital "Laisees" to your family and friends.
How to send eLaisee?: You can send eLaisee via DBS digibank HK.
What is "Send in pairs"?: "Send in pairs" to send two eLaisees of the same amount of gift money to double the joy.
What currencies are supported by the eLaisee service?: The eLaisee service only supports Hong Kong dollars at the moment.
What is the maximum daily transfer limit for the eLaisee service?: Different customer segments and transaction types have different maximum daily transfer limits.
Will I receive any notification after sending an eLaisee?: You will receive SMS and email notifications whether or not the eLaisee transfer was successful.

High Risk Alert: You can use the high risk alert to identify whether the FPS proxy ID (i.e. mobile number / email address / FPS Identifier) / bank account number / Stored Value Facility (SVF) account number is flagged as "High Risk" to avoid any loss of money.

System notification on new device login to DBS digibank HK: A new measure to protect you against unauthorised access to DBS digibank HK

What is DBS Card+?: DBS Card+ is a brand new card companion digital platform, available for access via mobile application and website, With its brand new features, DBS cardholders can manage and access their daily cards related transaction at a glance.
How to register as a member of DBS Card+?: Principal cardholders of DBS Credit Cards and Co-branded Cards or Personal Loan customers can simply follow the steps below to register as a member of DBS Card+.
Change from existing Compass CVID / eTreats holders to DBS Card+: Now you can use DBS Card+ to replace your current Compass CVID / eTreats.
Check credit card statement summary via Card+: You can check your credit card statement summary via Card+.
Timeline, Budget & Insight: Manage, understand and plan your spending in one go
InstaRedeem: Offset your spending at any merchants around the globe with DBS$ or COMPASS Dollar with just a few taps!
EasyPayment: EasyPayment is a credit card payment method through DBS Card+.
eSHOP: Use DBS$ / COMPASS Dollar to redeem a variety of featured products and Flying Miles instantly in eSHOP
Marketing Offer Registration at Card+: You may complete marketing offers registration at DBS Card+
What can I do if I forget the username?
What can I do if I forget the password?: You can simply click "Forgot Password" in DBS Card+ main page to reset a new password.
How to view push messages from DBS Card+ Mobile App?: You may view push messages from DBS Card+ Mobile App anytime and anywhere at your finger tips
Set up Push Notifications: You can set up Push Notifications on Card+.
Delete Card+ App Profile: If you want to delete your Card+ App Profile, you can contact us directly.
Things you should know before Card+ App Profile Deletion: After your Card+ App deletion, you can still retrieve your eStatement.
DBS Card+ App Anti-Malware Security Features: What we are doing to better protect you from malware threats and scams.

What is DBS digibank HK?: DBS digibank HK is a mobile banking app that aims to make banking simpler, smarter, faster and more secure, so that you have more time for the things you love
Fingerprint / Face ID authentication for DBS digibank HK: With biometric login, accessing your account is faster, easier and more secure.
How to make bill payment with DBS digibank HK: You can pay bills to any registered or non-registered recipient directly.
What is peek balance?: You can check balance of your designated account on mobile phone or Apple Watch without login
How to set up Peek Balance?: You can set up Peek Balance, update your profile with a picture or nickname and set up Face ID/ Touch ID.
How to get preferential time deposit interest rates?: Available upon inputting your time deposit amount and tenor.
What can I do if I forget the Username / Password of DBS digibank HK?: You can simply click "Username" / "Password" in DBS digibank HK to retrieve your username / password
Amend recipient's details through DBS digibank HK: You may edit your recipient list through DBS digibank HK.
Amend or delete scheduled bill payment through DBS digibank HK: You may amend or delete your scheduled bill payment DBS digibank HK.
Transfer Money to a Bank Account through DBS digibank HK: You may make fund transfer between the bank accounts through DBS digibank HK.
How to use DBS digibank HK application to place Buy Order?: DBS digibank HK application provides services such as Stock Trading, Stock Balances (Holdings), Order Status, Real-time Stock Quotes & Market Information
How to use DBS digibank HK to enquire about “Order Status”?: DBS digibank HK application provides services such as Stock Trading, Stock Balances (Holdings), Order Status, Real-time Stock Quotes & Market Information
Obtain the Top 10 Movers information via DBS digibank HK: You may obtain the Top 10 movers information on various categories via DBS digibank HK at your finger tips
Obtain the latest investment market info via DBS digibank HK: You may obtain the latest investment market news and other information at your finger tips
How to set up, view or change a Recurring Transfer (Standing Instruction) via DBS digibank HK?: You may set up, view or change your Recurring Transfer (Standing Instruction) via DBS digibank HK with just a few clicks
How to change notification setting for DBS digibank HK?: You may change your notification setting for DBS digibank HK according to your own wish
How to change security setting for DBS digibank HK?: You may change your security setting for DBS digibank HK according to your own wish
HarmonyOS Next firmware updates: From September/Q4 2024, customers with China-purchased Huawei devices will receive prompts for HarmonyOS Next firmware updates by model batch

Get started on DBS iBanking: You may apply DBS iBanking service through DBS iBanking, DBS digibank HK or at a branch.
Log on to DBS iBanking: You may login your DBS iBanking account with your unique username and password.
Online Registration for DBS iBanking: You may click “Get Started” on DBS iBanking or DBS digibank HK login page to register your DBS iBanking service online.
What is a One Time Password (OTP)?: An OTP is a security feature in DBS iBanking, a password sent by us to your registered mobile phone number via Short Message Service (SMS).
What is DBS iBanking?: DBS iBanking is a one-stop online banking service provided by DBS Bank (Hong Kong) Limited that allows you to access your bank accounts and perform various transactions at any time and from anywhere.
Amend or delete scheduled bill payment through DBS iBanking: You may amend or delete your scheduled bill payment DBS iBanking.
Overview for major DBS Online/Mobile Applications: You can check key information about different DBS online or mobile applications
Manage account display at DBS iBanking: You may control your DBS account to be displayed at DBS iBanking or not
Update contact Email for alerts: You may update your contact email address through DBS iBanking for receiving alerts
Online applications available at www.dbs.com.hk: Various online applications are available online to fulfill your banking needs

First login to DBS iBanking: You can activate your DBS iBanking and DBS digibank HK services using your card number or username or secure devices.
Activate a new secure device: After received secure device, you can activate your secure device through DBS iBanking.
DBS iBanking login trial counts: You can try to login your DBS iBanking account with valid username and password for 3 times.
DBS iBanking service hour: DBS iBanking is available 24 hours a day, but some transactions may have specific service hours.
Forgot DBS iBanking password: You can reset your DBS iBanking password using your card number, username or secure devices.
Forgot DBS iBanking username: You can retrieve your DBS iBanking username using your card number or secure devices.
General enquiries about the security of DBS iBanking: You may find the general enquiries about the security of DBS iBanking.
Request a new secure device: If you are an existing DBS iBanking customer, you can request a new secure device through DBS iBanking or our branches.
Unlock DBS iBanking: You can unlock your DBS iBanking by resetting DBS iBanking password using your card number, username or secure devices.
Change password for DBS iBanking: You may change the password for DBS iBanking after logging in to DBS iBanking

General enquiries of internet access to DBS iBanking: You may find the general enquiries of internet access to DBS iBanking.
General technical support of DBS iBanking: You may find the general technical support of DBS iBanking here
Add payee through DBS iBanking: You may add a new payee account to the payee list through DBS iBanking.
Delete payee through DBS iBanking: You may delete the payee account from the payee list through DBS iBanking.
Resume suspended DBS iBanking service: You can resume your DBS iBanking service through our branches.
Suspend DBS iBanking service temporarily: You can apply to suspend your DBS iBanking service through our branches.
Use DBS iBanking overseas: You can access DBS iBanking from almost anywhere in the world with a recommendeded browser.
Pay tax online through DBS iBanking: You may pay your tax through DBS iBanking at your finger tips
How to make bill payment through DBS iBanking: You may pay your bills through DBS iBanking at your finger tips
How to change security setting for DBS iBanking?: You may choose whether to use Secure Device and / or SMS OTP for authenticating all types of transactions
What personal information can be updated through DBS iBanking?: You many update different personal information through DBS iBanking at your fingertips anytime and anywhere
Manage credit card autopay instruction for next payment: You may manage your next payment amount or payment instruction for credit card autopay instruction through DBS iBanking
How to check bill payment record via iBanking?: You may check your bill payment record via iBanking after payment was made via digital channels

Introduction of secure device: The secure device, on top of the current SMS One Time Password ("SMS OTP"), is implemented as an additional gateway to enhance internet and mobile banking security.
Activate your secure device: You need to login to DBS iBanking and activate the Secure Device immediately.
General technical support and other enquiries of secure device: You may find the general technical support and other enquiries of secure device here.
Lost secure device: Please contact our 24-hour Customer service hotline to deactivate your lost secure device immediately.
Secure device damaged: If your secure device is damaged, you could request replacement through DBS iBanking.
Secure device out of battery: If your secure device is out of battery, you can request replacement through DBS iBanking.
New Digital Token: The Digital Token is introduced to provide a secure way of performing transactions which requires a higher level of authentication without the hassle of a physical token and SMS OTP. You can now authenticate all internet banking transactions with a simple tap of your Digital Token on your DBS digibank HK app.

Alert Service of Securities Order Confirmation: You may find the general enquiries related to alert service of Securities Order Confirmation.
General enquiries of Alert Service: Alert Service provides you with instant notifications of your banking and/or investment activities status. You can choose to be notified by e-mail or Short Messaging Service (SMS) when certain transactions have taken place.
Manage Alerts through iBanking: You may manage alerts for different services through DBS iBanking

General enquiries of eStatement / eAdvice service: eStatement / eAdvice service are an electronic version of your statement or advice, which are accessible for viewing, printing and saving through DBS iBanking.
Subscribe eStatement / eAdvice service or change settings: You may subscribe eStatement / eAdvice service or change your settings through DBS iBanking.