Secure device out of battery
If your secure device is out of battery, you can request replacement through DBS iBanking.
Before the secure device is out of battery, there have the sign "BATT" is displayed on the LCD which means the Secure Device will run out of battery soon. You may request for a new Secure Device as replacement by following steps:
Login to DBS iBanking
Select “Request” at right of the top menu
Select “New Secure Device”
Input the “One time password” you received on your phone, then click “ Next”
Select “Replacement” in Request/Replacement Reason choice, select the request reason “Battery Flat”, then click “Next”
You have successfully requested a new Secure Device.
Note:
The new secure devices will send to you within one week
Branch
You can go to branch in person to request new secure device
Note:
The new secure devices will send to you within one week
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