Request a new secure device
If you are an existing DBS iBanking customer, you can request a new secure device through DBS iBanking or our branches.
a) DBS iBanking (Highly recommend)
Login to DBS iBanking
Select “Request” at the right of the top menu, then select “New Secure Device”
Input the One Time Password sent to your mobile phone, then click “Login”
Select “New Request” in Request/Replacement Reason, then click “Next”
You have successfully requested a new Secure Device.
Note:
The new secure device will be sent to you within one week
b) Branch
You can go to branch in person to request new secure device
Note:
The new secure device will be sent to you within one week
If your secure device is damaged or out of battery, you can request replacement following the steps below
a) DBS iBanking (Highly recommend)
Login to DBS iBanking
Select “Request” at the right of the top menu, then select “New Secure Device”
Input the One Time Password sent to your mobile phone, then click “Login”
Select “Replacement” in Request/Replacement Reason, and select the request reason (Battery Flat/Lost/Damage), then click “Next”
You have successfully requested a new Secure Device.
Note:
Replacement, due to loss or damage, will be subject to a HKD$100 fee
The new secure device will be sent to you within one week
b) Branch
You can go to branch in person to request new secure device
Note:
Replacement, due to loss or damage, will be subject to a HKD$100 fee
The new secure device will be sent to you within one week
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