High Risk Alert
You can use the high risk alert to identify whether the FPS proxy ID (i.e. mobile number / email address / FPS Identifier) / bank account number / Stored Value Facility (SVF) account number is flagged as "High Risk" to avoid any loss of money.
If I find my recipient's FPS proxy ID / bank account number / Stored Value Facility (SVF) account number is being flagged by the high risk alert, how can I remove it?
Will DBS be able to help remove my FPS proxy IDs / bank account numbers / SVF account numbers from the high risk alert?
If I want to report a suspicious FPS proxy ID / bank account number/SVF account number, what should I do?
If there is no high risk alert message relating to my recipient, does it guarantee it is safe to transfer to him/her?
Why is my recipient's FPS proxy ID / bank account number / SVF account number previously not tagged in the high risk alert but now being tagged?
What is the source of the high risk alert and how is my private information being protected?
Why I found my FPS proxy ID / bank account number / SVF account number on the high risk alert when doing transfer? I did not commit any crime!
I discovered my recipient's mobile number / account number has been flagged in Scameter. How come DBS did not alert me when I now try to make payment to this FPS proxy ID / bank account number / SVF account number?
I discovered my recipient's mobile number / account number has been flagged in Scameter. How come DBS did not alert me when I previously made payment to this FPS proxy ID / bank account number / SVF account number?
The high risk alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please contact them at [email protected] if you think the FPS proxy IDs / bank account numbers / SVF account numbers are not tagged correctly.
No, DBS cannot do the deletion. The high risk alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please contact them at [email protected] if you think the proxy IDs / account numbers are not tagged correctly.
The high risk alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. If you suspect a crime case has occurred, please report to the Hong Kong Police Force at a police station or via Hong Kong Police Force e-Report Centre.
No, it is not guaranteed. The high risk alert message will only be shown if the recipient's FPS proxy ID / bank account number / SVF account number is included in the scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID / bank account number / SVF account number, the proxy ID / account number will not be included in the high risk alert.
You are advised to always verify the payment details (including the recipient's identity) of every single transaction before making payment.
The FPS proxy IDs / bank account number / SVF account number flagged as "High Risk" in Scameter and included in the high risk alert are based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID / bank account number / SVF account number, the proxy ID / account number will not be included in the high risk alert.
The high risk alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please visit the webpage of Scameter for more details.
According to the record provided by the Hong Kong Police Force, your FPS proxy ID / bank account number / SVF account number is related to a scam report. Please contact them at [email protected] if you think the FPS proxy ID / bank account number / SVF account number is not tagged correctly.
The high risk alert is generated based on information collected from scam reports provided by the Hong Kong Police Force and updated from time to time on a daily basis. Please check again that the recipient is trustworthy before you proceed with the transaction.
The FPS proxy ID / bank account number / SVF account number flagged as "High Risk" in Scameter and included in the high risk alert are based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular proxy ID / account number, the proxy ID / account number will not be included in the high risk alert.
Why no high risk alerts are generated when I conduct online transfers to suspicious corporate bank account (the online Scameter offers search service of suspicious corporate bank accounts too)?
The scope of the high risk alert mechanism in this stage does not cover corporate bank accounts. The scope will be reviewed from time to time.
How would I know if my recipient's mobile number / email address / FPS Identifier / bank account number / SVF account number is flagged for high risk alert?
If I confirm to DBS to proceed with a transfer with FPS proxy ID (i.e. mobile number / email address / FPS Identifier) / bank account / SVF account flagged as "High Risk" and subsequently realise I have been scammed, what should I do?
If a recipient's mobile number is flagged as "High Risk", will his/her email address / FPS Identifier / bank account number / SVF account number also be flagged by the high risk alert?
Can I confirm and accept the high risk alert message and make transfer to the FPS proxy ID / bank account number / SVF account number on the high risk alert?
You can check from Scameter (cyberdefender.hk) to see if it is flagged as "High Risk". When performing a transaction with use of FPS proxy ID (i.e. mobile number, email address, or FPS Identifier) / bank account / SVF account via DBS iBanking or DBS digibank HK app, a high risk alert message will be displayed for those FPS proxy IDs / bank accounts / SVF accounts flagged in the scam reports provided by the Hong Kong Police Force. You are advised not to make any transactions to the recipient unless you have carefully verified the recipient's identity and ensure that the recipient is trustworthy.
If you suspect you have been scammed, you may visit a police station or the Hong Kong Police Force e-Report Centre to file a report. In tandem, please report the case to our Customer Services Hotline at (852) 2290 8888.
The FPS proxy IDs / bank account number / SVF account number flagged as "High Risk" in Scameter and included in the high risk alert are based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID / account number, the proxy ID / account number will not be included in the high risk alert.
Yes, you can, but please be reminded that the transaction has high risk of fraud. You are advised to always verify the payment details (including the recipient's identity) of every single transaction before making payment.
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