General enquiries of Alert Service

No, the service is free of charge.

Please check with your mobile phone service provider about the charges for receiving SMS Alerts.

You may not be able to receive Alerts with one of the following reasons:

1. You have given an invalid e-mail address.

2. Your e-mail box is full.

3. You have given an invalid mobile phone number.

Should you have any enquiries, please call our Customer Service Hotline at 2290 8888 (press 6 in main menu).

For SMS Alerts: you can choose to receive in either English or Chinese based on your DBS iBanking logon language.

For e-mail Alerts: you will receive English/Chinese bilingual alerts.

You can subscribe to My Alerts (except the mandatory ones) via DBS iBanking.

To do so:

1. Select “Manage My Alerts” under “Preference” at the top right corner



 

2. Enter the 6-digit One Time Password sent to your mobile phone



 

3. Click “Subscribe” button of the alert you would like to apply



 

4. Select “Delivery Mode” and “Display Language”, then click “Next”



 

5. Verify details, and follow the instructions to go through the identity authentication process with your secure device. Click “Submit” after inputting Secure PIN



 

6. Setting completed.



 

You can change the settings of My Alerts (except the mandatory ones) via DBS iBanking.

To do so:

1. Select “Manage My Alerts” under “Preference” at the top right corner



 

2. Enter the 6-digit One Time Password sent to your mobile phone



 

3. Click “Amend” button corresponding to the alert you would like to change



 

4. Change “Delivery Mode” or “Display Language”, then click “Next”



 

5. Verify details, and follow the instructions to go through the identity authentication process with your secure device. Click “Submit” after inputting Secure PIN



 

6. Setting completed.



 

You can stop My Alerts (except the mandatory ones) via DBS iBanking.

To do so:

1. Select “Manage My Alerts” under “Preference” at the top right corner



2. Enter the 6-digit One Time Password sent to your mobile phone



3. Click “Unsubscribe” button corresponding to the alert you would like to stop



4. Verify details, and follow the instructions to go through the identity authentication process with your secure device. Click “Submit” after inputting Secure PIN



5. Setting completed.

SMS Alerts will only be sent to the mobile phone number you have registered for receiving One Time Passwords (OTPs). To change that number, please login DBS iBanking, choose “Preferences” > ”Update Personal Details. Your request will take effect within 3 business days upon our receipt of the completed form.  You may also complete the DBS iBanking Application Form and return it to any of our branches in person. Your request will normally be processed within four business days from our receipt of your duly completed form.