HarmonyOS Next firmware updates

1. Why am I unable to use digibank HK app on my Huawei device?

From September/Q4 2024, customers with China-purchased Huawei devices* will receive prompts for HarmonyOS Next firmware updates by model batch. Due to compatibility issues, in which HarmonyOS Next (version 5.0 or above) will only support the native Harmony apps, DBS digibank HK app will stop working on those devices once updated to HarmonyOS Next.

We recommend you continue enjoying the best-in-class digital banking service via DBS iBanking or DBS digibank HK on iOS or Android devices. For customers who have set up digital token in your China-purchased Huawei device, please click here for the authentication workaround of high-risk transactions or contact your Relationship Manager or our Customer Service Hotline at +852 2290 8888 for assistance.

*This also applies to users who purchased Huawei devices in China and brought them out of China.

2. How can I complete the authentication of high-risk transactions if DBS digibank HK app and digital token can no longer be used on my China-purchased Huawei devices*?

You are recommended to i) set up your digital token on other IOS or Android devices with the details here or ii) follow the steps below to request a hard token for authentication of high-risk transactions. For assistance, please contact our Customer Service Hotline at +852 2290 8888.

Step 1: Pass the login authentication

• Log in to DBS iBanking> Click "Authenticate Now" > "Generate Secure PIN" > "SMS" > Enter the 6-digit OTP received on your mobile phone > Click "Authenticate".

Step 2: Manage Your digital token

• Go to the "Request" section in the homepage > Click "Manage Digital Token" > "Deactivate" > Click "Continue" in the confirmation prompt.

Step 3: Request the hard token

• Go to the Next Step section in the Manage Digital Token Page > Click "Request Secure Device" > "New Request" for customers with no hard token request, or Click "Replacement" and select the replacement reason for customers with hard token previously > Click "Next" > "Submit" after verifying the request details > Completion page.

*This also applies to users who purchased Huawei devices in China and brought them out of China.