New Digital Token

The Digital Token is introduced to provide a secure way of performing transactions which requires a higher level of authentication without the hassle of a physical token and SMS OTP. You can now authenticate all internet banking transactions with a simple tap of your Digital Token on your DBS digibank HK app.

For details of New Digital Token, please refer to below FAQ:

1. What is the Digital Token?

The Digital Token is a security enhancement, which enables you to use your mobile phone to authenticate all your bank transactions, both online and on your Mobile.

2. Do I still need my physical Secure Device?

Yes, if you have a physical Secure Device, please keep it securely for backup, such as a login password reset.

3. How is the Digital Token safer?

The Digital Token increases the security of your DBS digibank HK app with enhanced encryption security and multi-layered protection against malware targeting mobile applications.

4. What do I have to do if I changed my SIM card on mobile device?

Since your Digital Token is linked with your mobile device instead of your SIM card, no special arrangement is needed after you have changed the SIM card or mobile phone number on your device with your registered Digital Token.

If you have changed your mobile phone number, please update the bank records via DBS iBanking. Your Digital Token or a physical Secure Device is required when updating personal information.

5. Why should I provide an email address to set up my Digital Token?

For account security purposes, an email OTP will be sent to your email address when you conduct first-time high-risk transactions (e.g. add a payee).

6. What can I do if I cannot set up or log in with Digital Token?

The Digital Token works on any mobile device with iOS 11.0 or higher (for Apple iOS Devices) or Android 6.0 or higher (for Android Devices).

If the Digital Token is not supported on your mobile device, DBS digibank HK app will not display any messages about your Digital Token. Please request a physical Secure Device via DBS iBanking.

For your account security, we suggest you use the latest versions of the operating system, applications and browser.

7. What if I lose my mobile device?

Your DBS digibank HK app are accessible only with your username and password, or biometrics. If you have lost your mobile device, simply:

Log in to DBS digibank HK app and perform the one-time setup on your new mobile device. Upon setting up your token on a new mobile device, the Digital Token will be automatically disabled on your lost device.

You may also log in to DBS iBanking to deactivate your registered Digital Token.

Alternatively, you may reach out to our 24-Hour Customer Service Hotline on 2290 8888 or any branch to disable your Digital Token immediately.

8. What is a high-risk transaction?

High-risk transactions include but are not limited to adding a payee, funds transfer to non-registered payee, and updating your personal particulars.

9. I have more than one mobile device. Can I enable the Digital Token on multiple devices?

No. For account security purposes, you are only allowed to set up your Digital Token on one mobile device.

10. Why do I need to key in my DBS iBanking password when performing high-risk transactions on DBS digibank HK app?

For your security, if you have logged in using biometrics, your DBS iBanking password is required as an additional form of authentication for high-risk transactions.

As good practice, you are advised to remove all other stored fingerprints on your mobile device as these can be used to access your mobile banking app.

11. Why am I not prompted to authenticate with my mobile device when transacting with internet banking?

To ensure you receive timely push notifications each time you transact on internet banking, please enable push notifications in your settings and ensure your mobile device has good network connectivity.

If you do not receive any push notifications, you may simply launch your mobile banking app and there will be screen prompts to guide you to your pending authentications.

If the issue of not prompting any authentication message persists, you may select "Digital Token" from DBS digibank HK app before logging in or restart the application and try again.

12. Can I still authenticate my internet banking transactions if I turn off push notifications?

Yes, simply launch your DBS digibank HK app and there will be on screen prompts to guide you to your pending authentications.

If the issue of not prompting any authentication message persists, you may select "Digital Token" from DBS digibank HK app before logging in or restart the application and try again.

13. How do I enable push notifications on my mobile device?

You can enable push notifications by following steps:

14. Can I continue to use physical Secure Device if I chose not to set up Digital Token?

You can still use your Secure Device to authenticate the transactions conducted on internet and mobile banking.

15. If I have lost my physical Secure Device, do I need to request for a replacement to set up my Digital Token?

A Secure Device is not necessary to set up your Digital Token. You may set up your Digital Token by receiving a One Time Password from your email and SMS.

If you have lost your Secure Device, please reach out to our 24-Hour Customer Service Hotline on 2290 8888 or any branch to disable your Secure Device.

16. If I chose to opt out from Digital Token setup reminder, can I set it up a later time?

By opting out of Digital Token, you will not be able to perform designated internet and mobile banking transactions.

But you can set this up later by logging in to DBS digibank HK app, and selecting "More" -> "Manage Digital Token" anytime.

17. Do I need to keep DBS digibank HK app up-to-date?