Help & Support | Banking | DBS Bank Hong Kong

FPS - Faster Payment System: Send and receive funds in HKD / RMB instantly to/from other banks 24x7.
How to register & activate PayFast via DBS digibank HK?: You can perform a one-time activation for PayFast through DBS digibank HK. During activation, you will need your Secure Device for authentication.
How to register & activate PayFast via DBS iBanking?: You can perform a one-time activation for PayFast through DBS iBanking. During activation, you will need your Secure Device for authentication.
Change daily transfer limit for PayFast: You can change your daily transfer limit for PayFast through DBS iBanking.
Transfer funds through PayFast via DBS digibank HK: Once you have activated PayFast, you can transfer funds through PayFast via DBS digibank HK.
Transfer funds through PayFast via DBS iBanking: Once you have activated PayFast, you can transfer funds through PayFast via DBS iBanking.
How to de-register & deactivate PayFast via DBS digibank HK?: You can de-register mobile number/email address and deactivate PayFast at Transfer Settings via DBS digibank HK.
How to de-register & deactivate PayFast via DBS iBanking?: You can de-register mobile number/email address and deactivate PayFast at Transfer Settings via DBS iBanking.

What is eDDA Transfer In Service?: eDDA Transfer In Service is an immediate fund-in capability within DBS mobile banking.
How to link a bank account and transfer in via eDDA?: You can link a bank account and trasnsfer in via eDDA on mobile banking.
How to make a transfer from my linked account via eDDA?: You can make a transfer from your linked account via eDDA on mobile banking.
How to delink a bank account under eDDA Transfer In Service?: You can delink a bank account under eDDA Transfer In Service.

Join DBS Treasures: At DBS Treasures, we go the extra mile to put you ahead of the pack. Let us help you achieve your most cherished goals.

Open DBS Account: Open a DBS Account to enjoy our services.

Request ATM card / Octopus ATM card: Customers with DBS Bank Account can apply for a DBS Octopus ATM card with Automatic Add Value Service ("AAVS") or a general DBS ATM card free of charge.
Request cheque book: You can submit your cheque book request through iBanking or ATM.
Stop cheque payment through iBanking: You can submit your request of Stopping Cheque Payment Through iBanking.
Setup Direct Debit Authorization through DBS iBanking: You can setup direct debit authorization through DBS iBanking for different beneficiaries.
Deposit foreign currency cash note to your account: You could only deposit cash note to your currency account in our branches.
Minimum requirement of opening DBS Account / DBS Treasures: The minimum requirement of DBS Account is to maintain a monthly Total Relationship Balance of HK$200,000 (or its equivalent in foreign currency(ies)) or above, while the minimum requirement of DBS Treasures is to maintain a monthly Total Relationship Balance of HK$1,000,000 (or its equivalent in foreign currency(ies)) or above.
How to reactivate my DBS dormant account: You can reactivate your dormant account via DBS digibank HK / DBS iBanking / DBS ATM.
Update new correspondence address: You can update your correspondence address through DBS Card+ or DBS iBanking or application form.
Update new email address for my bank account: You can update your email address for your bank account through DBS iBanking or application form.
Update new mobile number for my bank account: You can update your mobile number for your bank account through DBS iBanking or application form.
How to check DBS Bank Account Balance and Transaction: You may check your DBS bank account balance and transactions online through various means.

Time Deposit: You can perform 24/7 time deposit placement through DBS digibank HK or DBS iBanking.

SWIFT Code of DBS Bank (Hong Kong) Limited: Your can provide our SWIFT Code to third party for inward remittance.
Activate overseas ATM transaction service: You can manage your overseas transactions setting through DBS iBanking or ATM for your ATM card or credit card.
How to make bill payment with DBS digibank HK: You can pay bills to any registered or non-registered recipient directly.
Manage Transaction Limit: You may manage transaction limit for account, payment and investment service through DBS iBanking or DBS digibank HK.
Recurring Transfer (Standing Instruction): Automate your regular fixed-amount transfers by setting up recurring transfer instructions with DBS iBanking or DBS digibank HK app.
Setup Standing Instruction of Fund Transfer through iBanking: You can setup regular fund transfer through iBanking
How to amend or suppress your established standing instruction?: Please visit one of the DBS branches near you to fill in the application form to amend or suppress standing instruction that has been setup previously.
Cheque clearing time: You can use the fund on the next business day after 3:30pm.
Make credit card payment through phone banking: You could make credit card payment through phone banking services.
Transfer money through phone banking: You could transfer money through phone banking to 3rd party if you pre-register the phone banking services.
Transfer Money to Your DBS Account through DBS iBanking: You may make fund transfer between your own DBS accounts through DBS iBanking.
Transfer money to 3rd party DBS account: You can transfer HK dollars to 3rd party DBS account through DBS iBanking.
Transfer money to other local recipient: You can transfer money to other local recipient through DBS iBanking.
Transfer foreign currency to account at other local banks: You can transfer foreign currency to account at other local banks.
Transfer money to overseas bank account: You can transfer money to overseas bank account through DBS digibank HK/iBanking.
DBS Remit & Overseas Transfer FAQ

Check foreign exchange rate: You can now check foreign exchange rate through DBS digibot, or click here to access online. If you have multi-currency account or RMB saving account, you may check through DBS iBanking.
Check HK dollar saving interest rate: You can check the HK dollar saving interest rate through our website.
Check time deposit interest rate: You can check the interest rate through our website and we will provide a time deposit preferential interest rate if you place time deposit through DBS iBanking.
Charges for returned cheque due to insufficient fund
Service fees of DBS Account / DBS Treasures if failed to maintain certain balance: For DBS Account customers, a monthly service fee of HK$200 will be charged if the Average Total Relationship Balance over 3 consecutive months falls below HK$200,000 (or its equivalent in foreign currency(ies)). For DBS Treasures customers, a monthly service fee of HK$300 will be charged if the Average Total Relationship Balance over 3 consecutive months falls below HK$1,000,000 (or its equivalent in foreign currency(ies)).

View my e-statement through DBS iBanking: You can view your banking account or credit card e-statement through DBS iBanking.
Understanding Consolidated Statement: Learn how to interpret the different components of your consolidated statement.
Change my e-statement to paper statement: You can change your e-statement to paper statement through DBS iBanking.
Change my paper statement to e-statement: You can change your paper statement to e-statement through DBS iBanking.
Re-send my paper statement to correspondence address: You can request to re-send your bank account paper statement to correspondence address through DBS iBanking.
Understand "INTEGRATED AC MTH FEE" transaction on my bank statement: The monthly service fees for DBS Account and DBS Treasures customers are HK$200 and HK$300 respectively.

What is e-Cheque?: You can deposit e-Cheque to your DBS Bank account through the e-Cheque Drop Box service.
FAQs for using e-Cheque: You may solve your problem of using e-cheque by reading our FAQ page.
How to deposit e-cheque?: You can deposit e-Cheque to your DBS Bank account through the e-Cheque Drop Box service.

Bank code of DBS Bank (Hong Kong) Limited: Our bank code is 016.
SWIFT Code of DBS Bank (Hong Kong) Limited: Your can provide our SWIFT Code to third party for inward remittance.
Branch code of DBS Bank (Hong Kong) Limited's branches: Check branch code of DBS Bank (Hong Kong) Limited's Branches.

Change ATM PIN for ATM or Credit Card: By following few simple steps, you will be able to change the ATM pin.
Deposit cash at DBS ATM: You may deposit Hong Kong dollar (cash) at DBS ATM and such deposit is available to use immediately.
Report ATM Card Lost: You may report loss of ATM card immediately through DBS iBanking / Phone Banking.
Find the nearest branch around you: You can find a branch that is nearest to you through DBS digibot or our online map.
Find the nearest cash deposit machine around you: You can find a cash deposit machine that is nearest to you through DBS digibot or our online map.

Retrieve Phone Banking Account Number / Request Phone Banking Pin: You can retrieve Phone Banking account number or request Phone Banking Pin through iBanking

High Risk Alert: You can use the high risk alert to identify whether the FPS proxy ID (i.e. mobile number / email address / FPS Identifier) / bank account number / Stored Value Facility (SVF) account number is flagged as "High Risk" to avoid any loss of money.