Receive money via FPS

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Receiving money with your mobile number / email address

How can I use my mobile number or email address to receive money?

You can register your mobile number or email address via DBS iBanking or DBS digibank HK. During registration, you will be asked to select the DBS account that you want to link to your mobile number or email address. Once you registered, your designated DBS account will be your default account for receiving funds.

Will my personal information be shown on the sender's internet or mobile banking platform?

Only your partial name will be shown on the sender's internet or mobile banking platform for transaction verification.

Can I transfer to my own mobile number, email address and FPS ID?

Yes. You can transfer to your own mobile number, email address and FPS ID if the receiving DBS account is different from the debit account and vice versa. You can check the registered receiving account through DBS iBanking or DBS digibank HK app.

Can I link both my mobile number and email address to the same DBS account?

Yes, you may link both your mobile number and email address to the same DBS bank account.

I recently changed my mobile number or email address and would like to update my registration record in FPS. What should I do?

If you have recently changed your mobile number or email address, you may follow the below steps to update your record:

Deregister your old mobile number (or email address) by going to "Transfer Settings" via DBS iBanking, or “Pay & Transfer” > “PayFast” > “FPS Settings” via DBS digibank HK;
Update your new mobile number or email address with the Bank via DBS iBanking > “Update Personal Details”;
When your new mobile number or email address is effective (you will be notified by SMS), you can then register again via DBS iBanking, or DBS digibank HK.

What should I do if I lost my mobile phone?

If you have lost your mobile phone, please call (852) 2290 8888 or visit any of our branches as soon as possible.

Can I register the same mobile number or email address for FPS at different banks to facilitate transfer between my local bank accounts?

Yes, but you can only set one default receiving account per mobile number or email address.

Will I be notified when I receive funds at my default account?

You will receive an email notification when you receive funds at your default DBS accounts.

Can anyone view my FPS activities?

Only the sender and receiver of the transaction can view the transaction record.

Receiving money with your HKID

What is the purpose for registering FPS service with my HKID card number?

It allows you to receive payment and transfer from institutions, corporates and the HKSAR government (e.g. payroll payment) using your HKID card number.

How to register FPS with my HKID card number?

Step 1: Log in to DBS iBanking
Step 2: Go to Transfers > Transfer Settings
Step 3: Select “Receive Funds with HKID” and click "Activate"
Step 4: Follow on-screen instructions and complete registration

Can I register my HKID card number for FPS at different banks to facilitate transfer between my local bank accounts?

No, you cannot use HKID card number to make FPS transfer for personal use. Unlike mobile number and email address registration for FPS service, you can only link your HKID card number to ONE bank at a time. If you have already registered for FPS service with your HKID card number in another bank, you have to deregister first in order to register for FPS service with your HKID card number with us.

Can I use joint account to register for FPS service with my HKID card number?

No. You can only use single account to register for FPS service with your HKID card number.I do not have a Secure Device/ Digital Token on hand, can I still register for FPS with my HKID card number?

I do not have a Secure Device/ Digital Token on hand, can I still register for FPS with my HKID card number?

Yes, you can choose to complete the registration using SMS OTP authentication.

Will I receive any notification when I complete the FPS registration with my HKID card number?

You will receive both SMS and email notifications upon successful registration.

Receiving money with your bank account

What information should I provide if sender would like transfer to my account number?

Payee’s name will be verified for FPS deposit of HKD/CNY 10,000 or above.

Please remind your sender to use your FULL account name registered with DBS (instead of your nickname) for any transfer to your account number; otherwise, the transfer will be rejected. You can also register and ask your sender to use your FPS proxy ID (mobile number/ email address) for more convenience .

What types of bank accounts can I link my mobile number or email address to? Are joint accounts included?

All single-name accounts and joint-name accounts (excluding joint-accounts with all-to-sign instruction) of DBS Current and Savings accounts are eligible to be linked to mobile number or email address to receive funds transfers.

For a joint account, can all joint account holders link their mobile number or email address to the joint account?

Yes, each joint account holder can choose to link his/her own mobile number or email address associated with his/her DBS iBanking profile to the same joint account (excluding joint-accounts with all-to-sign instruction).

What will happen if I close the bank account linked to my mobile number or email address?

Once you close your bank account, all mobile number or email address linked to that account will automatically be de-registered, and you will be notified accordingly via SMS or email.