Recurring transfers from other banks only allow you to transfer a fixed amount to your DBS account at a fixed frequency.

eDDA Transfer In Service offers the flexibility to instantly transfer any amount (within the prescribed limit) to your DBS account from the linked bank anytime.

You can link a bank account and transfer in via eDDA on mobile banking.

Please follow below steps to link a bank account and transfer in via eDDA on mobile banking:

1. Login to DBS mobile banking. Go to“Pay & Transfer”>“Transfer In”>“Link & Transfer In”

2. Let your Digital Token* authenticate

3. Select the bank to be linked and enter the bank account number

4. Select your DBS receiving account and the transfer currency^ if applicable

5. Input the transfer amount (Customise the daily limit and transaction limit if needed)

6. Confirm to link and transfer

7. Input the one-time password sent through SMS

8. Get instant approval from the bank you just linked to

* You can activate your Digital Token immediately via DBS digibank HK.

^ You can set up the transfer currency as Hong Kong dollars or Renminbi. If you wish to set up with both currencies, please perform this set-up once for each currency.

You can make a transfer from your linked account via eDDA on mobile banking.

Please follow below steps to make a transfer from your linked account via eDDA on mobile banking:

1. Login to DBS mobile banking

2. Go to“Pay & Transfer”>“Transfer In”

3. Select among your linked accounts and tap“Transfer In”

4. Input the transfer amount

5. Confirm to transfer

6. Get instant approval from the linked bank

You can delink a bank account under eDDA Transfer In Service.

Please follow below steps to delink a bank account under eDDA Transfer In Service on mobile banking:

1. Login to DBS mobile banking

2. Go to“Pay & Transfer”>“Transfer In”

3. Swipe the account that you wish to delink to the left and tap“Delink”(where the “Authorised” status originally is)

4. Confirm to delink

5. Get instant approval from the linked bank

There are several possible reasons for the failure:

• If linking to virtual bank(s)¹, you may not have activated their transfer limits² to control funds flow into your same-name /unregistered beneficiaries accounts at other bank(s) yet.
• If linking to a specific bank³, you may not have logged in to the bank’s mobile app> Payment> Autopay to give your confirmation on our account linking request within 5 business days yet.
• You may have input the credit card/ debit card number instead of bank account number for the setup, especially for virtual banks.
• You may have included the bank code, spaces or hyphens when entering the bank account number (e.g. your bank account number is 012-123-123456-987, please enter 123123456987 and exclude 012 which is the bank code of Bank of China in this example)
  
  The bank code is automatically inserted after you select the bank to link:
  
• Your information below with us does not match the other bank’s record:
  1. Name of accountholder
  2. Identification document type
  3. HK ID card or Passport number
  4. Mobile number
• Your other bank account(s) may be dormant (i.e. no activity for a specific period of time other than transactions initiated by the bank itself).

If you have checked the above reasons and retried, but still encounter setup failure, please check with your other bank(s) for details.

¹For example Fusion Bank and ZA Bank, which may be subject to changes implemented by the banks from time to time.

• For Fusion Bank, please login the banking app > Send > Limit Settings to activate transfer limit to the unregistered beneficiaries accounts.
• For ZA bank, please login the banking app > FPS & Transfer Settings > Set Limit to activate the same-name account transfer limit.

²You must activate their particular limit at your other bank(s) before proceeding with our eDDA Transfer In service in DBS digibank HK app

³Applicable to Citibank (Hong Kong), which may be subject to changes implemented by the bank from time to time

Please note that the minimum transaction limit cannot be adjusted.

To reset the maximum daily or transaction limit after the account has been linked, or to change currencies (HKD or CNY), please delink the account and set up again.

Except for banks¹ which have their own transfer limits² to control funds flow into same-name /unregistered beneficiaries accounts at other banks, most payer banks use the daily transfer-in limit that you set when linking accounts (i.e., HKD1,000,000 in this example) in DBS digibank HK App to approve your maximum eDDA transfer in amount.

¹For example Fusion Bank and ZA Bank, which may be subject to changes implemented by the banks from time to time
²You must activate their particular limit at your other bank(s) before proceeding with our eDDA Transfer In service in DBS digibank HK app