Local Fund Transfer

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Cut-off Time and Fee

What is the cut-off time and fee for Funds Transfer?

Please click here for more details.

Local Transfer Limits

What is my maximum daily local transfer limits?

Different customer segments and transaction types have different maximum daily local transfer limits. Shared between PayFast, eLaisee and Scan & Pay: HK$10,000 For non-registered payee： HK$600,000 for DBS Treasures Private Clients/DBS Private Bank clients HK$300,000 for DBS Treasures customers HK$150,000 for DBS Personal Banking customers For registered payee： HK$1,000,000

If the remaining daily transfer limit for “PayFast, eLaisee and Scan & Pay” is insufficient, we will debit the whole transaction amount from your daily transfer limit for “non-registered payee” to complete the PayFast transfer. Please authenticate with your Digital Token.

Do I need to activate the local transfer limits in order to make a transfer?

If you are new customer, your default setting of local transfer limits is as follows:

PayFast, eLaisee and Scan & Pay:
HK$0 (inactivated)
For non-registered payee:
HK$0 (inactivated)
For registered payee:
HK$200,000

You need to activate “PayFast, eLaisee and Scan & Pay” and “Non-Registered Recipient” daily transfer limits in order to make the relevant transfer. You can click here to learn how to activate these transfer limits.

Third party funds transfer

How to transfer Money to a Bank Account through DBS digibank HK?

You may make fund transfer between the bank accounts through DBS digibank HK.

Transfer to a Bank Account via DBS digibank HK

Log in and go to Pay & Transfer > Local Transfer
Tap the icon at the top-right corner then tap "Transfer to New Recipient" > "Bank Account / e-Wallet"
Enter the recipient's bank account number and transfer details
Confirm transfer
Enter your DBS iBanking password^{^}
Authenticate with your Digital Token^*

^{^}Applicable if this is the first high-risk transaction after biometric login.

^*You can activate your Digital Token immediately via DBS digibank HK. Please click here for details.

I used to transfer funds to my registered payee at another local bank. Why is now my FPS transfer to the same payee rejected?

For security reasons, the recipient account name of payee needs to be verified in an FPS transaction. Please check if the recipient account name of your registered payee matches with the payee bank's record. If they do not match, the FPS transaction will be rejected.

How to amend recipient's details through DBS digibank HK?

You may edit your recipient list through DBS digibank HK.

Log in to DBS digibank HK and select "Pay & Transfer" > "All" to view the registered recipient list
Tap the "i" tooltip icon next to the registered recipient
Tap "Amend"
Amend the nickname of the registered recipient^*

^*If you need to change the registered recipient's name or account number/FPS proxy ID, please delete the registered recipient first, then register the recipient again.
Tap "NEXT" to complete the amendment

How to update the recipient account name of my registered payee?

The recipient account name of a registered payee cannot be changed. You have to delete the payee and register again.

Why was my transaction still rejected after I had updated the recipient account name of my registered payee?

In this case, please contact the recipient bank for further information.

How can I transfer foreign currency (except HKD and CNY) to an account in other local banks?

To transfer foreign currency to other local bank accounts, please go to Transfer > DBS Remit and Overseas Transfer in DBS iBanking or Pay & Transfer > Overseas Transfer in DBS digibank HK and select “Hong Kong” as your destination.

What information should I provide if sender would like transfer to my account number?

Payee’s name will be verified for FPS deposit of HKD/CNY 10,000 or above.

Please remind your sender to use your FULL account name registered with DBS (instead of your nickname) for any transfer to your account number; otherwise, the transfer will be rejected. You can also register and ask your sender to use your FPS proxy ID (mobile number/ email address) for more convenience .

Recurring Transfer

How can I set Up a New Recurring Transfer?

Step 1:Log in and go to Pay & Transfer > Local Transfer
Step 2: Select any registered recipient or tap the icon at the top-right corner to “Transfer to New Recipient”
Step 3: Enter recurring transfer details e.g. “Frequency” (you can set up daily, monthly or quarterly recurring transfer)
Step 4: Confirm recurring transfer details
Step 5: Enter your DBS iBanking password^{^}
Step 6: Authenticate with your Digital Token^*

^{^} Applicable if this is the first high-risk transaction after biometric login
^* You can activate your Digital Token immediately via DBS digibank HK app. Please click here for details.

How can I view or change a Recurring Transfer?

Step 1:Log in and go to Pay & Transfer > Scheduled Transaction > Recurring Tab
Step 2: Select an existing recurring transfer transaction
Step 3: You can view the details of the recurring transfer, or tap “Amend” to input the details to be amended, e.g. the amount, the start month, the end month, etc.^#
Step 4: Confirm amendment details
Step 5: Enter your DBS iBanking password^{^}
Step 6: Authenticate with your Digital Token^*

^{^} Applicable if this is the first high-risk transaction after biometric login
^* You can activate your Digital Token immediately via DBS digibank HK app. Please click here for details.
^# If you need to update the recipient’s name or payment frequency, please cancel the original recurring transfer and set up a new one.

How can I cancel a Recurring Transfer?

Step 1:Log in and go to Pay & Transfer > Scheduled Transaction > Recurring Tab
Step 2: Select an existing recurring transfer transaction
Step 3: View the details of the recurring transfer and tap “Delete”
Step 4: Confirm deletion (Please be aware that you cannot undo the deletion.)

What information do I need to set up a recurring transfer (standing instruction) to a recipient?

You’ll need the recipient’s bank account number* and full account holder name. Please input the recipient’s FULL account name, not a nickname, or the transfer will be rejected.

*Currently, you can only set up recurring transfers using the recipient’s bank account number. Setting up transfers with the recipient’s FPS proxy (i.e. mobile number/email address/FPS ID) is not yet supported.

Is the recurring transfer (standing instruction) service supported by FPS available 24 X 7?

Though the recurring transfer service is supported by the Faster Payment System which is provided and operated by Hong Kong Interbank Clearing Limited, it runs in batch mode. Please note that the recurring transfers will only be executed on bank business days, which are days (other than Saturdays, Sundays and public holidays) when commercial banks are open for general business in Hong Kong.

Will the bank charge me any fees if I set up a recurring transfer (standing instruction) via DBS iBanking or DBS digibank HK app?

No, there are no fees for setting up recurring transfers via DBS iBanking or DBS digibank HK app. If you want to set up a recurring transfer at our branches, please refer to Bank Charges Schedule for details.

What should I pay attention to when setting up a recurring transfer (standing instruction)?

Please be reminded to use recipient’s FULL account name, not a nickname, or the transfer will be rejected
To set up a recurring transfer using our bank account, you must do so at least one bank business day in advance via DBS digibank HK app or at least three bank business days in advance via DBS iBanking/at a branch before the first payment date
This service is not applicable to DBS Wealth Management Accounts or bill payment

If I cancel the recurring transfer (standing instruction), when will the cancellation take effect?

When you cancel the recurring transfer, the cancellation will be immediately effective. The next payment cycle will not proceed.

If the payment date for a recurring transfer (standing instruction) falls on a public holiday/non clearing day(e.g. Saturday), will the transfer still be executed?

The execution of the recurring transfer will be postponed to the next bank business day. If the payment date for a recurring transfer is set for the last bank business day of the month, and that date falls on a Saturday, Sunday or public holiday, then the recurring transfer will be executed on the preceding bank business day instead. Please refer to Funds Transfer Cut-off Time for details.

How can I set up recurring transfer service via DBS iBanking and DBS digibank HK app?

To set up recurring transfer service via DBS iBanking, please log in and go to “Transfer” > “Set up Standing Instruction”.

To set up recurring transfer service via DBS digibank HK app, please log in and go to “Pay & Transfer” > “Scheduled Transaction” > “Recurring Tab”.

How can I view or modify my recurring transfer (standing instruction)?

You can only view or modify your recurring transfer via DBS digibank HK app by tapping “Pay & Transfer” > “Scheduled Transaction” > “Recurring Tab” after logging in no matter your set up was done at a branch, via DBS iBanking or DBS digibank HK app.

Note: A recurring transfer set up via a branch or DBS iBanking takes three bank business days to enable viewing or modifying it via DBS digibank HK app.

App-to-App (ATA)/ Web-to-App (WTA) payment function

What is App-to-App/ Web-to-App?

App-to-App (ATA)/ Web-to-App (WTA) is a payment function of the FPS. When you access a merchant app or webpage supporting this function via your mobile phone and select FPS when making payment, the DBS digibank HK app in your mobile phone will be invoked automatically for making payment via the FPS.

How does App-to-App/ Web-to-App work?

Watch the video to see how it works:

Step 1: Log in to the merchant’s app or webpage to purchase goods or services, and select FPS for payment.
Step 2: After choosing FPS for payment, the screen will automatically display the banking apps and e-wallets supporting the FPS ATA/ WTA function in your mobile phone for you to choose.
Step 3: Choose DBS digibank HK app to make payment. The transaction details (including merchant’s name and payment amount, etc.) will be displayed directly on the screen. You need to perform identity authentication and authorise the payment after verifying the payment information.
Step 4: Upon completion of payment, click “RETURN TO MERCHANT APP” will return to the merchant’s app or webpage automatically to confirm the transaction is done.

e-CNY Wallet Top-up

What is e-CNY?

e-CNY is the digital form of fiat currency issued by the People's Bank of China (PBoC). Same as the physical form of CNY, e-CNY is also the legal tender of China. DBS Bank (Hong Kong) Limited provides the e-CNY wallet top-up service via FPS. Please click here for more important notes on e-CNY wallet top-up service.

What is e-CNY wallet?

e-CNY wallet is the carrier of e-CNY.

What currencies are supported by App-to-APP e-CNY wallet top-up service?

The service only supports Renminbi (RMB) dollars at the moment. Please perform RMB exchange, then top-up using RMB in your multi-currency savings account.

How to complete the e-CNY top-up transaction?

Choose DBS digibank HK app to top-up e-CNY via e-CNY wallet. The transaction details will be displayed directly on the screen of the DBS digibank HK app. You need to read and agree with the important notes for e-CNY wallet top-up service, perform identity authentication and authorise the payment after verifying the payment information. Upon completion of payment, click "RETURN TO MERCHANT APP" will return to e-CNY wallet to confirm the transaction is done.

When I completed the e-CNY top-up transaction, can I reverse or cancel the transaction?

The e-CNY top-up transaction is irreversible and cannot be cancelled. Please contact your e-CNY wallet operator / provider for assistance related to withdrawal, refund or any access to the funds in the e-CNY wallet.

eLaisee

What is eLaisee service?

eLaisee is a transfer service in the DBS digibank HK app which allows you to send digital "Laisees" to your family and friends.

Powered by FPS, eLaisee is a transfer service in the DBS digibank HK app which allows you to send digital "Laisees" to your family and friends. You can choose different eLaisee packets for different occasions. You can even customise the eLaisee amount and greeting message, and share the eLaisee packet image with your family and friends via instant messaging tools^{^}.

^{^}The actual display of the eLaisee animated image shared will be subject to the operation of the messaging service provider used.

Click here to learn more.

How to send eLaisee?

You can send eLaisee via DBS digibank HK.

You can send eLaisee via DBS digibank HK. Follow these steps to send out:

Log in to DBS digibank HK
Go to "Pay & Transfer" > "eLaisee"
Select or enter recipient's mobile number/ email address
Enter transfer details¹
Select eLaisee packet
Confirm to send²

¹You can toggle on the "Send in pairs" to send two eLaisees of the same amount of gift money at a time.

²You can notify recipient of the eLaisee(s) and send greetings via messaging tools.

Click here to learn more.

What is "Send in pairs"?

"Send in pairs" to send two eLaisees of the same amount of gift money to double the joy.

Good things come in pairs! Toggle on "Send in pairs" to send two eLaisees of the same amount of gift money to double the joy.

Click here to learn more.

What currencies are supported by the eLaisee service?

The eLaisee service only supports Hong Kong dollars at the moment.

Click here to learn more.

What is the maximum daily transfer limit for the eLaisee service?

Different customer segments and transaction types have different maximum daily transfer limits:

Customer segments / Transaction types		Maximum daily transfer limits
Shared between PayFast, eLaisee and Scan & Pay		HK$10,000
For non-registered recipients	DBS Treasures Private Clients / DBS Private Bank clients	HK$600,000
	DBS Treasures customers	HK$300,000
	DBS Personal Banking customers	HK$150,000
For registered recipients		HK$1,000,000

If the remaining daily transfer limit for PayFast, eLaisee and Scan & Pay is insufficient, we will debit the whole transaction amount from your daily transfer limit for "non-registered recipients" to complete the eLaisee transfer. Please authenticate it with your Digital Token.

Click here to learn more.

Will I receive any notification after sending an eLaisee?

You will receive SMS and email notifications whether or not the eLaisee transfer was successful.

Click here to learn more.

High risk alert

If I find my recipient’s FPS proxy ID/bank account number/Stored Value Facility (SVF) account number is being flagged by the high risk alert, how can I remove it?

The high risk alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please contact them at [email protected] if you think the FPS proxy IDs/bank account numbers/SVF account numbers are not tagged correctly or if you think there is an error with the information/alert.

Will DBS be able to help remove my FPS proxy IDs/bank account numbers/SVF account numbers from the high risk alert?

No, DBS cannot do the deletion. The high risk alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please contact them at [email protected] if you think the proxy IDs/account numbers are not tagged correctly or if you think there is an error with the information/alert.

If I want to report a suspicious FPS proxy ID/bank account number/SVF account number, what should I do?

The high risk alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. If you suspect a crime case has occurred, please call “Anti-Scam Helpline 18222” hotline for assistance. If you suspect that you have fallen prey to a scam, please report to the Hong Kong Police Force at a police station or via Hong Kong Police Force e-Report Centre.

If there is no high risk alert message relating to my recipient, does it guarantee it is safe to transfer to him/her?

No, it is not guaranteed. The high risk alert message will only be shown if the recipient’s FPS proxy ID/bank account number/SVF account number is included in the scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID/bank account number/SVF account number, the proxy ID/account number will not be included in the high risk alert.
You are advised to always verify the payment details (including the recipient’s identity) of every single transaction before making payment.

Why is my recipient’s FPS proxy ID/bank account number/SVF account number previously not tagged in the high risk alert but now being tagged?

The FPS proxy IDs/bank account number/SVF account number flagged as "High Risk" in Scameter and included in the high risk alert are based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID/bank account number/SVF account number, the proxy ID/account number will not be included in the high risk alert.

What is the source of the high risk alert and how is my private information being protected?

The high risk alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please visit the webpage of Scameter for more details.

Why I found my FPS proxy ID/bank account number/SVF account number on the high risk alert when doing transfer? I did not commit any crime!

According to the record provided by the Hong Kong Police Force, your FPS proxy ID/bank account number/SVF account number is related to a scam report. Please contact them at [email protected] if you think the FPS proxy ID/bank account number/SVF account number is not tagged correctly.

I discovered my recipient's mobile number/account number has been flagged in Scameter. How come DBS did not alert me when I now try to make payment to this FPS proxy ID/bank account number/SVF account number?

The high risk alert is generated based on information collected from scam reports provided by the Hong Kong Police Force and updated from time to time on a daily basis. Please check again that the recipient is trustworthy before you proceed with the transaction.

I discovered my recipient's mobile number/account number has been flagged in Scameter. How come DBS did not alert me when I previously made payment to this FPS proxy ID/bank account number/SVF account number?

The FPS proxy ID/bank account number/SVF account number flagged as "High Risk" in Scameter and included in the high risk alert are based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular proxy ID/account number, the proxy ID/account number will not be included in the high risk alert.

Operation of high risk alert

How would I know if my recipient’s mobile number/email address/FPS Identifier/bank account number/SVF account number is flagged for high risk alert?

You can check from Scameter (cyberdefender.hk) to see if it is flagged as “High Risk”. When performing a transaction with use of FPS proxy ID (i.e. mobile number, email address, or FPS Identifier)/bank account/SVF account via DBS iBanking / DBS digibank HK app / DBS Card+ app/ DBS bank counter/ ATM, a high risk alert message will be displayed for those FPS proxy IDs/bank accounts/SVF accounts flagged in the scam reports provided by the Hong Kong Police Force. You are advised not to make any transactions to the recipient unless you have carefully verified the recipient’s identity and ensure that the recipient is trustworthy.

If I confirm to DBS to proceed with a transfer with FPS proxy ID (i.e. mobile number/email address/FPS Identifier)/bank account/SVF account flagged as “High Risk” and subsequently realise I have been scammed, what should I do?

If you suspect you have been scammed, you may visit a police station or the Hong Kong Police Force e-Report Centre to file a report. In tandem, please report the case to our Customer Services Hotline at (852) 2290 8888.

If a recipient’s mobile number is flagged as “High Risk”, will his/her email address/FPS Identifier/bank account number/SVF account number also be flagged by the high risk alert?

The FPS proxy IDs/bank account number/SVF account number flagged as "High Risk" in Scameter and included in the high risk alert are based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID/account number, the proxy ID/account number will not be included in the high risk alert.

Can I confirm and accept the high risk alert message and make transfer to the FPS proxy ID/bank account number/SVF account number on the high risk alert?

Yes, you can, but please be reminded that the transaction has high risk of fraud. You are advised to always verify the payment details (including the recipient’s identity) of every single transaction before making payment.