Login & Password
NEW FEATURE
DBS digibank HK Login
What is Fingerprint Login?
Fingerprint login is available on Touch ID enabled Apple smartphone running on iOS 11.0 or higher and fingerprint enabled and designated Android smartphone operating on v6.0 or higher.
What should I do if Fingerprint Login isn't working?
For technical support of Apple iPhone Touch ID, please refer to Apple's article If Touch ID isn't working on your iPhone or iPad
For technical support of Android Fingerprint Login, please refer to the website of the relevant Android Smartphone Brand.
Can I log in to DBS digibank HK with Face ID?
Yes. You can enable Face ID under Personalization Settings in DBS digibank on iPhone X or later.
To use Face ID in DBS digibank, you will need to turn on Face ID for digibank in your iOS Settings.
We will provide app updates to support the latest models of mobile devices from time to time. You are advised to update the DBS digibank app once available for best experience.
For features and usage of Face ID, please refer to Apple's article About Face ID advanced technology.
I'm using Touch ID to log in to DBS digibank HK on my current phone. Can I use Face ID automatically when I switch to iPhone X or later?
No. It requires a one-time setup in personalisation settings on your new device.
Can I opt out from Face ID login if necessary?
What should I do if Face ID isn't working?
For technical support of Face ID, please refer to Apple's article If Face ID isn't working on your iPhone X or later.
DBS digibank HK Username and Password
What can I do if I forget the Username of DBS digibank HK?
You can retrieve your username via DBS digibank HK. Please click "Forgot Username" on the login page to retrieve your username.
Get ready your:
ATM Card number and ATM PIN, or
Credit Card number and Card Expiry Date, or
Cashline Card number and Card Expiry Date, or
Secure Device
You may also contact our 24-hour Customer Service Hotline at (852) 2290 8888 or complete and return the DBS iBanking Service Request Form to any of our branches to retrieve your username.
What can I do if I forget the Password of DBS digibank HK?
You can reset your password via DBS digibank HK. Please click "Forgot Password" on the login page to reset your password.
Get ready your:
ATM Card number and ATM PIN, or
Credit Card number and Card Expiry Date, or
Cashline Card number and Card Expiry Date, or
Secure Device
You may also complete and return the DBS iBanking Service Request Form to any of our branches to reset your password.
One Time Password (OTP)
What is a One Time Password (OTP)?
An OTP is a security feature in DBS digibank HK, a password sent by us to your registered mobile phone number via Short Message Service (SMS). An OTP is required when you perform designated transactions through DBS digibank HK.
Important Note:
The SMS will not be forwarded to any other mobile phone numbers, even if you have signed up for SMS forwarding with a Hong Kong telecommunication service provider.
What designated services require an OTP?
With the implementation of the Secure Device, depending on the services you need, you are required to use SMS OTPs and/or the Secure Device to authenticate your transactions.
Please click here for more information.
How can I register my mobile phone number to receive OTPs?
You may follow these steps:
- Register online:
- You would need to register your mobile phone number for receiving OTPs when you register for DBS digibank HK
- An SMS OTP will be sent to your registered mobile phone number. You will be required to enter the SMS OTP for verification. Alternatively, if you are a DBS account customer and update your mobile phone number, we will send you a Security Code by registered mail to verify the mobile phone number
- Once you have received the Security Code, simply log in to DBS iBanking and enter the code to complete the mobile phone number registration
- Register at a DBS ATM: (not applicable to customers with DBS credit cards and/or Cashline cards only)
- Insert your DBS ATM card and enter your ATM PIN.
- Choose "Donation / Other" and then "OTP Registration / Update".
- Enter the mobile phone number you want to use to receive OTPs.
If your ATM card is a joint-name ATM card, please complete the DBS iBanking Application Form and return it to any of our branches. - Register at a DBS branch:
complete the DBS iBanking Application Form and return it to any of our branches to register your number.
What should I do if I have lost my Security Code or it has expired?
Please visit any of our branches in Hong Kong and submit the completed DBS iBanking Application Form to register your number.
What is a Security Code?
It verifies the mobile phone number you choose to receive OTPs. Once you receive the Security Code, simply log on to DBS iBanking and enter the code to complete the verification.
How can I obtain my Security Code?
The Security Code will be sent to you by SMS. If the mobile phone number you provided is not in the Bank's records, you will receive your Security Code through registered mail instead.
How can I update my mobile phone number for the purpose of receiving OTPs?
You may update the mobile phone number through DBS iBanking, select “Update Personal Details“ under “Preferences”. Alternatively, you can complete the DBS iBanking Application Form and return it to any of our branches.
Are all mobile phones capable of receiving OTPs?
All SMS-enabled mobile phones or devices can receive OTPs.
Can I receive an OTP if I am overseas?
If you are overseas or using overseas mobile service providers, the service provider may not support receipt of international SMS. Please consult your service provider and/or hardware supplier for details.
Are there any service charges for using the OTP service?
The OTP service is free if you receive an OTP via SMS in Hong Kong. If you are overseas or using overseas telecommunication service providers, your service provider may levy charges. Please consult your service provider for details.
When does the OTP expire?
The OTP expires 100 seconds after it is issued. If you are not able to enter the OTP and log on to DBS iBanking before it expires, you can click on "Request a new OTP" on the OTP input page.
If you are not able to confirm the transaction before the OTP expires, you can request a new OTP at the OTP authorisation page, and then enter the new OTP to confirm that transaction again.
What should I do if I lose my mobile phone?
You should contact our Customer Service Hotline at 2290 8888 (press 6 in main menu) immediately to deactivate your OTP service.
No results found
