• Peek Balance: Check your balance in one swipe. No login required!

• Fingerprint login: Log into your account securely with just your fingerprint

• Quicklinks: Create shortcuts for your favourite mobile banking services

• Personalised Profile: Customise your own profile with a picture or nickname

• Payments Made Easier: Use a list of recent and favourite recipients for faster transactions

Plus, you can continue to enjoy these services:

• Get personalised market research and investment insights at your fingertips

• Stay up to date with real time exchange rates

• Access to the full suite of banking and lifestyle apps

• Login and view all your accounts in a single dashboard

• Make a transfer or pay bills

• Pay any local credit card bill

All you need is any mobile device with iOS 12.0 or higher (for Apple) or Android 6.0 or higher (for Android).

Simply download DBS digibank HK from App Store, Google Play, or Huawei AppGallery.

For Android mobile device, It is recommended to use Android 9.0 or above to enjoy the most ideal experience for current app functions.

• Register through DBS digibank HK or DBS iBanking:
  
  1. Get ready your:
     ATM card number and ATM PIN, or
     Credit Card number and Card Expiry Date, or
     Cashline Card number and Card Expiry Date
  2. Go to DBS digibank HK or DBS iBanking login page and click "Register" to register for the service
     Start using DBS digibank HK or DBS iBanking service as soon as your registration is completed
• Apply at a DBS branch:
  1. Complete the DBS iBanking Application Form and return it to any of our branches
  2. Please click the "Register" button on the DBS digibank HK or DBS iBanking login page on the next business day and then use the Initial Username or Secure Device^{^} to complete the activation procedure.

DBS digibank HK is a free service provided by our bank. Service charges will only be levied for designated services. For details, please refer to our Bank Charges Schedule.

However, your telecommunications service providers may impose data charges. Please check with your service providers for details.

From September/Q4 2024, customers with China-purchased Huawei devices* will receive prompts for HarmonyOS Next firmware updates by model batch. Due to compatibility issues, in which HarmonyOS Next (version 5.0 or above) will only support the native Harmony apps, DBS digibank HK app will stop working on those devices once updated to HarmonyOS Next.

We recommend you continue enjoying the best-in-class digital banking service via DBS iBanking or DBS digibank HK on iOS or Android devices. For customers who have set up digital token in your China-purchased Huawei device, please click here for the authentication workaround of high-risk transactions or contact your Relationship Manager or our Customer Service Hotline at +852 2290 8888 for assistance.

You are recommended to i) set up your digital token on other IOS or Android devices with the details here or ii) follow the steps below to request a hard token for authentication of high-risk transactions. For assistance, please contact our Customer Service Hotline at +852 2290 8888.

Step 1: Pass the login authentication

Step 2: Manage Your digital token

Step 3: Request the hard token

- Go to the Next Step section in the Manage Digital Token Page > Click “Request Secure Device” > “New Request” for customers with no hard token request, or Click “Replacement” and select the replacement reason for customers with hard token previously > Click “Next” > “Submit” after verifying the request details > Completion page.

DBS Treasures, DBS Treasures Private Client and DBS Private Banking clients can enjoy the following 5 innovations at DBS digibank HK:

• Trade in 7 international equity markets^* and FX 24x7¹
• Get the full picture with the Dashboard in complete clarity
• Portfolio Overview and Analysis^*
• A comprehensive range of Customised Price Alerts and Investment-related Notifications
• Research and Proprietary Insights

In addition to the improved layout with more intuitive navigation, our DBS digibank HK comes with these exciting features:

• Peek Balance: Check your balance in one swipe. No login required!
• Fingerprint Login: Log in to your account securely with just your fingerprint.
• Single-view Dashboard: We're sparing you the hassle – you can now view all your accounts in a single dashboard!
• Quicklinks: Access your frequently-used services with the new drag and drop quick links function.
• Personalized Profile: Customize your own profile with a picture or nickname.
• Payee List: View all your payees right from the dashboard page and manage them on the go.

Plus, you can continue to enjoy these key services:

• Check account balances, Wealth Management Investment Portfolio^*, and Transaction History
• Transfer funds to self-named accounts within DBS
• Transfer funds to registered or non-registered accounts in DBS or other local banks
• Pay bills
• Trade local securities
• Open time deposit account and change time deposit maturity instruction
• View e-Coupon

^*For DBS Private Bank, DBS Treasures Private Client and DBS Treasures customers with Wealth Management Investment Portfolio

¹Foreign Exchange can be conducted 24x7 in Wealth Management Accounts and from 00:00-23:30 in Multi-Currency Savings Accounts. Cross currency transactions between a Wealth Management Account and a Multi-Currency Account are accepted within the service hours of 09:00-21:00, Monday to Friday. For more details, please refer to www.dbs.com.hk/ibanking/ft-time1.html.

Peek Balance lets you check your preferred account balance with a simple tap on your mobile device or Apple Watch. No login required! You can select your preferred account from any of your DBS deposit or credit card accounts.

On the home screen before login, simply tap and hold “PEEK BALANCE”, and your account balance will be showed immediately.

You can set up Peek Balance, update your profile with a picture or nickname and set up Face ID/ Touch ID.

1. After login, click "More", then select "Peek Balance".

2. Use digital token or SMS One Time Password (OTP) or the Secure Device to authenticate your identity.

3. After identity authentication, switch on Peek Balance and select the account for Peek Balance. You can also update your profile with a picture or nickname and set up Face ID/ Touch ID.

1. Only the following CASA accounts can be reactivated temporarily in DBS digbank HK:
   1. Current Account
   2. HKD Savings Account
   3. Save and Cheque Account
   4. Multi-Currency Saving Account; and
   
   
2. At least one of the CASA accounts above is active.

For Current Account, HKD Savings Account, and Save and Cheque Account:

1. Go to Home Page on DBS digbank HK

2. Select and click the dormant account for reactivation

3. Click Start Verification in banner under account detail page

4. Perform Two-factor authentication

5. Tap Next after Verification is completed

6. Tap I Accept after reading and agreeing to the Declaration and Agreement

7. Confirmation page regarding successful temporary reactivation of the account (you'll be logged out)

8. Re-login and perform transaction for full reactivation

For Multi-Currency Savings Account:

1. Go to Home Page on DBS digbank HK

2. Select and click the Multi-Currency Savings Account

3. Select dormant currency child account for reactivation

4. Click Start Verification in banner under account detail page

5. Perform Two-factor authentication

6. Tap Next after Verification is completed

7. Tap I Accept after reading and agreeing to the Declaration and Agreement

8. Confirmation page regarding successful temporary reactivation of the account (you'll be logged out)

9. Re-login and perform transaction for full reactivation

In general, an account may become dormant when there is no customer-initiated transaction* over an extended period of time, normally 12 consecutive months.

*Customer-initiated transaction includes credit or debit transaction from all channels, such as ATM, iBanking, DBS digibank HK, Phone Banking, FPS, over-the-counter, and FX transaction, etc. and cash withdrawal over-the-counter.

To change your noticiation setting for DBS digibank HK, please follow the below steps:

1. Login DBS digibank HK > tap "More" > select "Research & Marketing Setting"

2. Enable "Push notification" and click save to complete the update.

From September/Q4 2024, customers with China-purchased Huawei devices will receive prompts for HarmonyOS Next firmware updates by model batch.

1. Why am I unable to use digibank HK app on my Huawei device?

From September/Q4 2024, customers with China-purchased Huawei devices* will receive prompts for HarmonyOS Next firmware updates by model batch. Due to compatibility issues, in which HarmonyOS Next (version 5.0 or above) will only support the native Harmony apps, DBS digibank HK app will stop working on those devices once updated to HarmonyOS Next.

We recommend you continue enjoying the best-in-class digital banking service via DBS iBanking or DBS digibank HK on iOS or Android devices. For customers who have set up digital token in your China-purchased Huawei device, please click here for the authentication workaround of high-risk transactions or contact your Relationship Manager or our Customer Service Hotline at +852 2290 8888 for assistance.

*This also applies to users who purchased Huawei devices in China and brought them out of China.

2. How can I complete the authentication of high-risk transactions if DBS digibank HK app and digital token can no longer be used on my China-purchased Huawei devices*?

You are recommended to i) set up your digital token on other IOS or Android devices with the details here or ii) follow the steps below to request a hard token for authentication of high-risk transactions. For assistance, please contact our Customer Service Hotline at +852 2290 8888.

Step 1: Pass the login authentication

• Log in to DBS iBanking> Click "Authenticate Now" > "Generate Secure PIN" > "SMS" > Enter the 6-digit OTP received on your mobile phone > Click "Authenticate".

Step 2: Manage Your digital token

• Go to the "Request" section in the homepage > Click "Manage Digital Token" > "Deactivate" > Click "Continue" in the confirmation prompt.

Step 3: Request the hard token

• Go to the Next Step section in the Manage Digital Token Page > Click "Request Secure Device" > "New Request" for customers with no hard token request, or Click "Replacement" and select the replacement reason for customers with hard token previously > Click "Next" > "Submit" after verifying the request details > Completion page.

*This also applies to users who purchased Huawei devices in China and brought them out of China.