The Device Binding Feature in DBS Card+ app

Device binding is the process of linking your DBS Card+ account with your device to enable identity authentication when making transactions or managing your finances. After completing the device binding process, you can only use the same device to log in to DBS Card+ app and check your credit card details. There is a 6-hour cooling-off period before you can access your credit card details in the app.

The device binding feature provides more secure identity authentication, preventing others from logging in to your DBS Card+ account using other devices, thereby reducing the risk of being hacked.

When you log in to DBS Card+ app using a new device, the system will prompt you to complete the device binding process. You need to enter a One Time Password sent via SMS and email to complete the binding process. Please note that the One Time Password will be sent to your mobile phone number and email address registered with DBS.

After completing the device binding process, you can access your credit card details in DBS Card+ app after a 6-hour cooling-off period. Please note that other functions and services within the app are not affected.

You can download and log in to DBS Card+ app on your new mobile device, then perform the device binding process again. After completing the relevant verification process, the binding of the old device will be automatically removed. You can then use the new device to log in to and access DBS Card+ app.

Each DBS Card+ account can only be bound to one device.

If you lose the mobile device that is bound to your DBS Card+ account, please contact us immediately by referring to the contact methods in this link to remove the existing DBS Card+ account.

If you have linked your credit card to the eWallet on the lost device, please follow the instructions in this link to handle the situation.

To update your mobile phone number, please refer to this link.

To update your email address, please contact us by referring to the contact methods in this link.

To link your DBS Card+ account with your device, you need to complete the verification process by receiving a One Time Password sent to you via SMS. Please update your mobile phone number to a valid Hong Kong phone number to receive the SMS. For more details, please refer to the instructions in Question9.