Scan & Pay bills with a FPS QR code

Scan & Pay is our mobile payment feature powered by Faster Payment System (FPS)^*. Simply use DBS digibank HK to scan the FPS QR code provided by a merchant or payee and you can checkout, pay bills or transfer funds faster.

You can use it to make purchases right at the merchants who accept FPS QR code for payment, or to pay utility or merchant bills with the FPS QR code printed on the bill statements, or to transfer funds to payees with the FPS QR code provided by them.

Generally, there should be a FPS logo within/beside the QR code supporting the FPS service. If you are not sure whether the QR code supports FPS service, please check with the payee/merchant.

Simply activate the transfer limit , then you can start using it by tapping on the "Scan and Pay" button on the homepage of DBS digibank HK. For details, please visit

How to activate the transfer limit?
How to use Scan & Pay?

A daily limit up to HK$10,000 is shared between PayFast, eLaisee and Scan & Pay. You can set your preferred limit within HK$10,000 via DBS iBanking. If the payment amount exceeds your remaining daily transfer limit for Scan & Pay, we will debit the whole transaction amount from your daily transfer limit for “non-registered payee” to complete the Scan & Pay transfer, and it requires authentication with your Digital Token or Secure Device.

How to set up transfer limit via DBS iBanking?

Please check with the merchant/payee who provided the FPS QR code if the QR code supports the FPS service.

Scan & Pay transactions are authenticated with your login credentials at DBS digibank HK or biometric information. Upon completion of the transaction, you will also receive confirmation via SMS and email.

1. If I find my recipient’s FPS proxy ID/bank account number/Stored Value Facility (SVF) account number is being flagged by the high risk alert, how can I remove it?
   
   The high risk alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please contact them at enquiry@cyberdefender.hk if you think the FPS proxy IDs/bank account numbers/SVF account numbers are not tagged correctly or if you think there is an error with the information/alert.
   
   
2. Will DBS be able to help remove my FPS proxy IDs/bank account numbers/SVF account numbers from the high risk alert?
   
   No, DBS cannot do the deletion. The high risk alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please contact them at enquiry@cyberdefender.hk if you think the proxy IDs/account numbers are not tagged correctly or if you think there is an error with the information/alert.
   
   
3. If I want to report a suspicious FPS proxy ID/bank account number/SVF account number, what should I do?
   
   The high risk alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. If you suspect a crime case has occurred, please call “Anti-Scam Helpline 18222” hotline for assistance. If you suspect that you have fallen prey to a scam, please report to the Hong Kong Police Force at a police station or via Hong Kong Police Force e-Report Centre.
   
   
4. If there is no high risk alert message relating to my recipient, does it guarantee it is safe to transfer to him/her?
   
   No, it is not guaranteed. The high risk alert message will only be shown if the recipient’s FPS proxy ID/bank account number/SVF account number is included in the scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID/bank account number/SVF account number, the proxy ID/account number will not be included in the high risk alert.
   
   You are advised to always verify the payment details (including the recipient’s identity) of every single transaction before making payment.
   
   
5. Why is my recipient’s FPS proxy ID/bank account number/SVF account number previously not tagged in the high risk alert but now being tagged?
   
   The FPS proxy IDs/bank account number/SVF account number flagged as "High Risk" in Scameter and included in the high risk alert are based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID/bank account number/SVF account number, the proxy ID/account number will not be included in the high risk alert.
   
   
6. What is the source of the high risk alert and how is my private information being protected?
   
   The high risk alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please visit the webpage of Scameter for more details.
   
   
7. Why I found my FPS proxy ID/bank account number/SVF account number on the high risk alert when doing transfer? I did not commit any crime!
   
   According to the record provided by the Hong Kong Police Force, your FPS proxy ID/bank account number/SVF account number is related to a scam report. Please contact them at enquiry@cyberdefender.hk if you think the FPS proxy ID/bank account number/SVF account number is not tagged correctly.
   
   
8. I discovered my recipient's mobile number/account number has been flagged in Scameter. How come DBS did not alert me when I now try to make payment to this FPS proxy ID/bank account number/SVF account number?
   
   The high risk alert is generated based on information collected from scam reports provided by the Hong Kong Police Force and updated from time to time on a daily basis. Please check again that the recipient is trustworthy before you proceed with the transaction.
   
   
9. I discovered my recipient's mobile number/account number has been flagged in Scameter. How come DBS did not alert me when I previously made payment to this FPS proxy ID/bank account number/SVF account number?
   
   The FPS proxy ID/bank account number/SVF account number flagged as "High Risk" in Scameter and included in the high risk alert are based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular proxy ID/account number, the proxy ID/account number will not be included in the high risk alert.
   
   

1. How would I know if my recipient’s mobile number/email address/FPS Identifier/bank account number/SVF account number is flagged for high risk alert?
   
   You can check from Scameter (cyberdefender.hk) to see if it is flagged as “High Risk”. When performing a transaction with use of FPS proxy ID (i.e. mobile number, email address, or FPS Identifier)/bank account/SVF account via DBS iBanking/ DBS digibank HK app/ DBS Card+ app/ DBS bank counter/ ATM,  a high risk alert message will be displayed for those FPS proxy IDs/bank accounts/SVF accounts flagged in the scam reports provided by the Hong Kong Police Force. You are advised not to make any transactions to the recipient unless you have carefully verified the recipient’s identity and ensure that the recipient is trustworthy.
   
   
2. If I confirm to DBS to proceed with a transfer with FPS proxy ID (i.e. mobile number/email address/FPS Identifier)/bank account/SVF account flagged as “High Risk” and subsequently realise I have been scammed, what should I do?
   
   If you suspect you have been scammed, you may visit a police station or the Hong Kong Police Force e-Report Centre to file a report. In tandem, please report the case to our Customer Services Hotline at (852) 2290 8888.
   
   
3. If a recipient’s mobile number is flagged as “High Risk”, will his/her email address/FPS Identifier/bank account number/SVF account number also be flagged by the high risk alert?
   
   The FPS proxy IDs/bank account number/SVF account number flagged as "High Risk" in Scameter and included in the high risk alert are based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID/account number, the proxy ID/account number will not be included in the high risk alert.
   
   
4. Can I confirm and accept the high risk alert message and make transfer to the FPS proxy ID/bank account number/SVF account number on the high risk alert?
   
   Yes, you can, but please be reminded that the transaction has high risk of fraud. You are advised to always verify the payment details (including the recipient’s identity) of every single transaction before making payment.