DBS Remit & Overseas Transfer

What’s NewOnline Overseas Transfer Tracker - Track Your Overseas Transfer StatusOverseas Transfer is all under your control. New destinations are available for tracking now!Our Online Overseas Transfer Tracker^@ gives you a glance at the status of your online outward overseas transfer:

Payment tracking now covers up to 8 destinations

Revamped design for clear transaction details

Get a sense of the estimated payment arrival time

Provides humanised payment status

As our customer, you can track end-to-end overseas transfer status by logging in to DBS iBanking and DBS digibank HK app. You can also share the transaction summary via a standalone web portal powered by DBS HK.^@Tracking capability now covers 8 destinations under DBS Remit, namely Australia (in AUD), India (in INR), Indonesia (in IDR), Japan (in JPY), Mainland China (in CNY), Singapore (in SGD), the United Kingdom (in GBP) and the United States (in USD). Please click here for details.

Transition to Email-Only Overseas Transfer Status NotificationsWe are streamlining our existing communications to minimise your daily hassle. Starting from 30 September 2024, we will notify you only by email when your overseas transfer has been sent or completed^*. Hence, please ensure you have provided us with an up-to-date and valid email address.^*Applicable to Online Overseas Transfer Tracker enabled destinations only.
^**You will still receive both SMS and email notifications when an overseas transfer instruction has been successfully submitted via DBS iBanking or DBS digibank HK app.

Enhanced Daily Limit for Online Overseas Funds TransferWe heard you! To meet your remittance needs, the overall maximum daily limit for online overseas transfer has been increased to HKD 3,000,000. Your current limit will remain unchanged.With the enhanced limit, you can:

Skip branch visits for transferring a higher amount overseas. Now you can do so via DBS iBanking / DBS digibank HK app

Enjoy more flexibility for asset allocation

For your security, please avoid setting the daily limit at a level much higher than you usually need.^*For any single transaction amount or daily cumulative transaction amount exceeds HKD1,000,000, the Bank may call you to confirm the transaction, and the transaction will be processed after the call verification is completed.. Please ensure that your contact number registered with the Bank is valid. If you are outside of Hong Kong, please make necessary arrangements with your telecommunication service provider to receive overseas calls and/or SMS.

No matter why you need to send money abroad—be it sending pocket money/ tuition fee to your children or purchasing oversea properties, we’ve made it easier to send money across to any bank account globally. Simply transfer money overseas with just a couple steps via DBS iBanking, DBS digibank HK. features

Trust DBS Remit & Overseas Transfer for safe & secure servicesThe safety of your remittance transactions is our top priority! DBS safeguards and tracks your transactions every step of the way to ensure that your funds reach the intended destination in a timely manner. This significantly reduces the risk of encountering unpleasant issues such as frozen funds and accounts when transferring with non-bank counterparts.

Transact with our well-established remittance channels to ensure that the funds reach your recipient safely

Safeguard your money with no unpleasant surprises

Extra-secure transactions with 2-factor authentication to protect your account and transactions. Click here for details

Remit to China for property purchases in the Mainland GBA citiesIf would like to pay for a property¹ in one of the 9 mainland Greater Bay Area ("GBA") cities (Guangzhou, Shenzhen, Zhuhai, Foshan, Huizhou, Dongguan, Zhongshan, Jiangmen, and Zhaoxing), there is no daily limit cap for GBA property purchase related remittance² to the designated account in Mainland China via our extensive branch network³. This remittance transaction is not subject to the existing daily limit of CNY80,000. Please ensure that you have remarked the remittance transaction as a GBA property purchase related remittance when submitting the Application For Telegraphic Transfer for smooth processing. (1) Includes both first-hand properties and secondary market transactions (2) Inclusive of the funds for deposits, down payments, full payments, and taxes related to the property (3) If you wish to transfer funds to Mainland China for GBA property purchases, please contact your Relationship Manager, call our 24-hour hotline or visit our branch for more details

Note

Only 3 taps are required to transfer funds on DBS digibank HK with the same details used from previous transactions.
DBS Remit covers transferring INR to India, IDR to Indonesia, PHP to Philippines, USD to United States, CAD to Canada, GBP to United Kingdom, AUD to Australia, SGD to Singapore, CNY to Mainland China, EUR to Eurozone destinations, JPY to Japan and THB to Thailand.
Applicable charges (namely Handling Charge, Cable Charge and Correspondent Bank Charges) for DBS Remit will be waived at the time of the transaction.
In most cases, funds can be transferred on the same day for instructions placed before the cut-off time on Monday to Friday (except public holidays). Actual date and/or time of receipt is subject to the cut-off time, public holidays or processing time of the correspondent bank/recipient bank. Please click here for cut-off time details.
An inward remittance fee may be applied by your recipient bank for the transferred amount. Please contact the recipient bank for details.

^{^} Eurozone destinations included: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (Transfer EUR to UK)

Promotions

DBS Remit & Overseas Transfer Rewards Anywhere!

How to Add New Recipient

Add new recipient via DBS digibank HK

Step 1
Log in and tap “Pay & Transfer”, then select “Overseas Transfer”

Step 2
Tap “Add New Recipient”

Step 3
Select “Destination”

Step 4
Select “Transfer Currency” and “Recipient Bank” (Or enter Bank Identifier Code)

Step 5
Enter Recipient details^ and “Account Number”

Step 6
Verify details and submit*

* Authentication with a Digital Token is needed. You can activate your Digital Token immediately via DBS digibank HK. Please click here for details.
^ Including recipient’s name, recipient’s home/ office address and account number

Add new recipient via DBS iBanking

Step 1: Log in and click “Transfer”. Then click “DBS Remit and Overseas Transfer”
Step 2: Click “Add New Overseas Payee”
Step 3: Enter “Payee Name”, then select “Destination” and transfer currency
Step 4: Enter payee details
Step 5: Verify details and submit*

How to Transfer

Transfer via DBS digibank HK

Step 1
Log in and tap “Pay & Transfer”, then select “Overseas Transfer Funds”

Step 2
Select existing recipient or add new recipient

Step 3
Enter transaction details

Step 4
Verify details and submit*

* Subject to your security settings, authentication with a Digital Token may be needed in step 4. You can activate your Digital Token immediately via DBS digibank HK. Please click here for details.

If you have never used Online Remittance Service, please increase your overseas transfer limit via DBS iBanking.

Only 3 taps to transfer again

Step 1
Choose the previous transaction under “RECENT” and tap “TRANSFER AGAIN”

Step 2
Previous transaction details have been pre-filled, tap “NEXT” to proceed

Step 3
Verify details and tap “CONFIRM” to submit*

* Subject to your security settings, authentication with a Digital Token may be needed in step 3. You can activate your Digital Token immediately via DBS digibank HK. Please click here for details.

Transfer via DBS iBanking

Step 1: Click “Transfer”, then click “DBS Remit and Overseas Transfer”
Step 2: Select “Destination” and enter the transfer currency and amount. Then click “Transfer Now”
Step 3: Select recipient and enter transaction details
Step 4: Verify details and submit*

* Subject to your security settings, authentication with a Digital Token may be needed in step 4. You can activate your Digital Token immediately via DBS digibank HK. Please click here for details.

Transfer Now

For existing DBS iBanking or DBS iWealth^® customers

or Login DBS iWealth^®

Not yet activated your DBS iBanking or DBS iWealth^® services?

Learn More

How to Update Limit

Update overseas transfer limit via DBS digibank HK app

Step 1
Log in and tap “More”, then select “Transfer Settings”, and then click “Manage

Step 2
Set a New Daily Limit

Step 3
Verify details and submit*

* Authentication with a Digital Token is needed if a higher limit amount is set. You can activate your Digital Token immediately via DBS digibank HK. Please click here for details.

First time to update limit via DBS iBanking

Step 1: Log in and click “Transfer”. Then click “DBS Remit and Overseas Transfer”
Step 2: Select “Destination” and enter the transfer amount. Then click “Transfer Now”
Step 3: Click “OK” in the pop-up window
Step 4: Enter the “New Daily Limit”. Then click “Next”
Step 5: Verify details and submit*

* Authentication with a Digital Token is needed. You can activate your Digital Token immediately via DBS digibank HK. Please click here for details.

If you need to update your overseas transfer limit again, you can visit “DBS Remit & Overseas Transfer” and click “Update” under “Transfer Limit”.

How to track the status of my overseas transfer

Step 1
Tap "Recent Transfer" under "Overseas Transfer"

Step 2
Tap the transaction record for more details. Payment status will be refreshed from time to time

Step 3
Tap to check transaction details

* Authentication with a Digital Token is needed if a higher limit amount is set. You can activate your Digital Token immediately via DBS digibank HK. Please click here for details.

Track the status of my overseas transfer via DBS iBanking

Step 1: Click “Transfer”, then click “DBS Remit and Overseas Transfer”
Step 2: Tap the transaction record for more details under “Overseas Transfer History”. Payment status will be refreshed from time to time.

How to share transaction status with my recipient

Step 1
Tap “Share Details” in the transaction detail page

Step 2
Select your contact and sharing channel accordingly

Step 3
Send out the pre-populated transaction summary with a unique URL to your recipient

Step 4
SendYour recipient can track the payment from the webpage powered by DBS Bank

DBS Remit Cut-Off Time and Transfer Limit

Destinations

Cut-Off Time for Same-Day Transfers (Mon-Fri)

Service Fees

Transfer Limit

Australia
(in AUD)

10:00AM

Free of charge

HKD 3,000,000 Daily

Canada
(In CAD)

5:00PM

HKD 3,000,000 Daily

Mainland China
(in CNY)

3:00PM

CNY 80,000 Daily

Singapore
(in SGD)

4:00PM

HKD 3,000,000 Daily

India
(in INR)

4:30PM

HKD 3,000,000 Daily

Philippines (in PHP)

11:00AM

HKD 3,000,000 Daily
Maximum PHP 490,000 per transaction

Indonesia (in IDR)

2:00PM

HKD 3,000,000 Daily
Non Resident: USD 50,000 Daily
Minimum IDR 100,000 per transaction
Maximum USD 35,000 per transaction

United Kingdom
(in GBP)

5:00PM

HKD 3,000,000 Daily

United States
(in USD)

5:00PM

HKD 3,000,000 Daily

Eurozone destinations^{^}
(in EUR)

5:00PM

HKD 3,000,000 Daily

Japan
(in JPY)

10:30AM

HKD 3,000,000 Daily

Thailand
(in THB)

11:00AM

HKD 3,000,000 Daily
Maximum THB 49,999 per transaction

^{^} Eurozone destinations included:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (Transfer EUR to UK)

Fees and Charges for Overseas Funds TransferUnderstand the fees and charges involved for Overseas Fund Transfers.

	^RECOMMENDED Via DBS Remit (in )	Via Overseas Transfer (in other currencies)	Via Branch
Handling Charge	HK$0	HK$100¹	HK$250²
Cable Charge	HK$0	HK$100³	HK$100³
Correspondent Bank Charge	HK$0	Up to HK$ (Depends on transfer currency)^*	Up to HK$ (Depends on transfer currency)^*
Total Remittance Charge	HK$0	Up to HK$	Up to HK$

¹The handling charge will be waived for DBS Treasures customers.
²The handling charge for Mass customer is HK$250, DBS Treasures customers is HK$200.
³The cable charge for Mass customer is HK$100 and will be waived for DBS Treasures customers.

^* Transfer Currency	Destination	Correspondent Bank Charge
EUR/GBP	Overseas	HK$400
HKD/RMB/USD & other currencies	Overseas	HK$250

Note:

Select "Transfer" then "DBS Remit and Overseas Transfer", and send money to

in
Cut-off time: before from Mondays to Fridays, excluding Public Holidays
Transfer Limit: daily

Please refer to the “Funds Transfer to Overseas Account” section of the Bank Charges Schedule for details of service charges.

Points to Note for DBS Remit & Overseas Transfer

Online Remittance Service

DBS Remit same-day transfers are only applicable on clearing days (“Clearing day” means Mondays to Fridays, except public holidays in Hong Kong) within the respective cut-off times of each destination. Applications can be submitted 24/7 but those outside the cut-off times, non-clearing day or on the day typhoon signal No.8 or above or black rainstorm warning signal is hoisted will be sent on the next clearing day. In most cases, for instructions placed before the cut-off time, the transfer will be performed on the same day. Actual date and/or time of receipt is subject to the cut-off time, public holidays or processing time of correspondent bank/recipient bank.
Any remittance instruction (Non-DBS Remit) placed after 5:00 pm on a clearing day or on a non-clearing day will be processed on the next clearing day.
Any remittance instruction involving currency conversion placed after the cut-off time or on a non-clearing day will be effected according to the prevailing exchange rate when the instruction is submitted (except funds transfers in CNY to Mainland China) or when it is executed (for funds transfers in CNY to Mainland China).
In general, the recipient will be able to receive the funds within two to four working days of the recipient bank from the transfer date. However, this may vary depending on the destination or bank to which the payment is made.
When you submit your remittance instruction to a new payee via DBS iBanking successfully, the corresponding payee will be added to the registered payee list automatically.
Please ensure you have provided correct information and have sufficient funds for the processing of the remittance instruction. In the event of missing information and/or insufficient funds in your debit account, the Bank reserves the right to reject the instruction.
If the instruction has been executed, no amendment or cancellation can be made unless agreed by the recipient or the recipient bank. Please visit any of our branches to amend or cancel any instruction submitted. An amendment or cancellation fee will be charged.
All remittance instructions are subject to verification by the Bank and may be rejected at the Bank’s sole discretion.
The default daily limit of Overseas Transfer is HK$0. If no overseas transaction is conducted for 12 months, the relevant limit will be reset to HK$0 automatically.
For your security, please avoid setting the daily limits at a level much higher than you usually need.
For more details, please refer to Terms and Conditions of Online Remittance Service.

Transferring CNY to Mainland China

Transfer CNY to Mainland China via DBS Remit is only applicable to customers with a single name account with HKID. This service is not applicable to customers holding only passports or customers with only a joint account.
Any CNY remittance instruction to Mainland China placed after the cut-off time or on a non-clearing day (“Clearing day” means Mondays to Fridays, except public holidays in Hong Kong.) will be processed on the next clearing day.
The daily limit of transfer CNY to Mainland China is CNY80,000 per person for Hong Kong residents.
The name of the beneficiary account in Mainland China must be identical with the name of remitter’s account. If we are unable to confirm or verify that you are the holder of both accounts, we reserve the right to reject the remittance instruction and remove the related payee from the registered payee list.
If the name of the beneficiary account in Mainland China is registered in Chinese, your name in the Recipient Bank’s record must be identical (including identical usage of traditional or simplified Chinese characters) to the name in your identity document registered with DBS Bank (Hong Kong) Limited.

Starting from 23 October 2021, the system will use SWIFT code for remitting CNY to Mainland China and for adding new Mainland China recipient. The system will not support CNAPS code anymore. If you have any existing Mainland China recipient which is registered with CNAPS code, you are required to remove them and re-add with the SWIFT code.

Step 1: Log in and click “Transfer”. Then click “View Registered Payee and Transaction Status”
Step 2: Select “Manage Registered Overseas Payee”
Step 3: Select the payee with the alert icon and click “Delete Selected” to delete the respective payee
Step 4: Select “DBS Remit and Oversea Transfer”
Step 5: Register the new payee again with SWIFT code and proceed to transfer

Transferring JPY to Japan

DBS Remit services are subject to service availability of the recipient bank. If the recipient bank does not support DBS Remit services, you can still make online overseas funds transfer but with charges apply.

Transferring THB to Thailand

Transferring CAD to Canada

With new regulatory measures implemented by our payment partners in Canada recently, a change in the address format of your recipients is required for sending CAD to Canada.

Please be reminded to delete your existing recipient for sending CAD to Canada and add a new one using the new address format via DBS iBanking or DBS digibank HK app. The new address should include all details below:

Bank Name (use an 8-digit Bank Transit Number)
Account Number (do not include bank code and branch code) ,
Recipient’s Full Address, including city/province/state and postal code details (e.g. 3169 No. 3 Road, Richmond, British Columbia V6X 2B8) if the sending location is Canada/ United States
Recipient’s Full Name (per bank records)

Transfer EUR to Eurozone destinations

When registering a new recipient in Eurozone destinations, you are required to provide the correct IBAN number (including Country Code, Bank Code, Branch code & Account Number), the system will auto derive the corresponding SWIFT code for your recipient and proceed with the transaction.

The IBAN code format for each destination is slightly different, please check with your recipient bank.

Funds transfer to Australia

P.O. Box cannot be used for overseas transfer to a recipient of any bank located in Australia according to Australian regulatory requirements.

Please make sure a valid address of your recipient is used for the overseas transfer.

Frequently Asked Questions for DBS Remit & Overseas Transfer

DBS Remit

What is DBS Remit?
DBS Remit is an online overseas transfer service which supports same day transfer of local currency to designated destinations at $0 fees.
DBS Remit covers overseas transfers to which destinations?
DBS Remit covers transferring INR to India, IDR to Indonesia, PHP to Philippines, USD to United States, CAD to Canada, GBP to United Kingdom, AUD to Australia, SGD to Singapore, CNY to Mainland China, EUR to Eurozone destinations , JPY to Japan and THB to Thailand.
When is the end date to enjoy $0 fees?
$0 fee has no end date. You can transfer funds overseas via DBS Remit at $0 fee, unlimited times.

Submit Overseas Transfer

What currencies are available for online overseas transfer?
You can transfer AUD, CAD, CHF, CNY, EUR, GBP, HKD, JPY, NZD, SGD, USD, THB (to Thailand only), INR (to India only), IDR (to Indonesia only) and PHP (to Philippines only).
What currencies are only available for offline overseas transfer?
You can only transfer DKK, NOK, SEK at DBS branches.
What information do I need to fill in for online overseas transfers?
You should provide transaction details & recipient details below for overseas transfers:
Transaction Details:
- Debit account
- Transaction destination
- Transfer currency & Transfer amount
Recipient Details:
- Recipient Name (Maximum 35 characters)
- Recipient Bank (Or Bank Identifier Code)
- Recipient account number
- Recipient address (When transferring CAD to Canada, the recipient address should include city/province/state and postal code)
- Remittance purpose (For some destinations only)
- Payment details (Optional)

Which Bank Identifier Code should I enter for overseas transfers?
Depending on the transfer currency and destination, you should enter the correspondent bank identifier code:

Overseas Transfer type	Destination	Transfer Currency	Bank Number / Bank Identifier Code	Length
DBS Remit	Australia	AUD	BSB Code	6 characters
DBS Remit	Canada	CAD	Transit Number	5-Digit Branch Code + 3-Digit Bank Code (e.g. 12345-678)
DBS Remit	Mainland China	CNY	SWIFT Code	8-11 characters
DBS Remit	Eurozone destinations (Including United Kingdom)	EUR	IBAN	Up to 34 characters
DBS Remit	United Kingdom	GBP	SORT Code	6 characters
DBS Remit	United Kingdom	GBP	IBAN	22 characters
DBS Remit	India	INR	IFSC Code	11 characters
DBS Remit	Indonesia	IDR	N/A	N/A
DBS Remit	Philippines	PHP	N/A	N/A
DBS Remit	Singapore	SGD	SWIFT Code	8-11 characters
DBS Remit	United States	USD	SWIFT Code	8-11 characters
General overseas transfer	Overseas destinations	Non – local currency	SWIFT Code	8-11 characters
DBS Remit	Japan	JPY	SWIFT Code	8-11 characters
DBS Remit	Thailand	THB	N/A	N/A

If your bank identifier code is currently not supported online, you can seek assistance from any of our branches to help you complete your transfers.

Note: If your destination is the UK and you cannot find your sort code on the online list, you can input your IBAN account number instead.

Do I need to exchange currency when I place an overseas transfer instruction?
No, you can transfer your foreign currency directly.
Can I cancel or revise the submitted overseas transfer instruction?
No, the instruction cannot be canceled or revised once it is submitted.
How will I know whether my online overseas transfers are successful?
You will receive SMS and email notifications instantly upon submission of your online transfers. An email advice will be sent to you once your transfers have been sent from DBS successfully.
Will I receive any notification if the transaction is rejected by the beneficiary bank?
In the case where your transfers have failed, funds will be credited back to your account and remittance advice for returning funds will be sent to you.

Call verification for large amount transaction

Why do I not receive a call from DBS staff after each transaction?
This is the additional security control for large amount transactions (single transaction amount or daily cumulative amount exceeding HK$1,000,000), the bank may contact customer via phone to confirm this transaction.

Please ensure that your contact number registered with the Bank is valid. If you are outside of Hong Kong, please make necessary arrangements with your telecommunication service provider to receive overseas calls and/or SMS.
Will my overseas transfer be cancelled if I miss the verification call from DBS staff? Will there be any SMS / email notification upon successful verification?
The transaction will only proceed upon your confirmation. For security reasons, the transaction will be cancelled if we are unable to reach you after several call attempts.

You will receive an email advice if the transfer has been processed successfully or an SMS if it is cancelled.
If I’m in doubt about the caller’s identity, how to identify if it is from DBS?
DBS staff will call from phone number 3668 9828 or 3668 9829 and tell their names as well as the relevant hotline for customers to verify if needed.
If the fund is debited from a joint name account, which account holder will you call?
We will call the customer who submitted the transaction based on the transaction records for verification.
If I divide my HK$3,000,000 transaction into 3 transactions, will I receive the call?
A verification call will be arranged based on the per transaction amount or daily cumulative amount for security reasons. If your 3 transactions are submitted on same day with the daily cumulative amount exceeding HK$1,000,000, you will still receive the call.
When will I receive the call after I place a transfer order?
DBS Staff will contact you within 2 business days after your order is submitted.
When will my instruction be processed after verification by phone?
If the cut-off time of the day is not exceeded after verification, your transaction will be executed on the same day. If the cut-off time for the day has passed, the transaction will be processed on the next business day.
What if I missed the call when staying abroad due to different time zones?
DBS Staff will leave you a voice message with the phone number of relevant team, you can call back to proceed to the verification.

Overseas Transfer Limit

What is the maximum daily transfer limit for overseas transactions?
The overall maximum daily transfer limit for overseas transactions is HK$3,000,000. However, this depends on the location as per their respective daily or per transaction limit. The above transfer limit is shared for overseas transfers via DBS iBanking & DBS digibank HK.

If the amount of your overseas transfer exceeds the online daily transfer limit, you can visit our branches to make the transfer.

Overseas Transfer Handling Charges

What fees will be charged for overseas transfers online?
For general overseas transfers, Handling Charges, Cable Charges and Correspondent Bank Charges will be placed. For DBS Remit, all these charges will be waived.

Charge Type	Transfer Currency	Destination	Fee
Handling Charges	Any currency	Overseas	HK$100 per transaction (waived for DBS Treasures customers)
Cable Charges	Any currency	Overseas	HK$100 per transaction (waived for DBS Treasures customers)
Correspondent Bank Charges	EUR / GBP	Overseas	HK$400 per transaction
Correspondent Bank Charges	HKD / RMB / USD & other currencies	Overseas	HK$250 per transaction

Transferring overseas at branches usually costs more. Please refer to the “Funds Transfer to Overseas Account” section of the Bank Charges Schedule for details of service charges.

Will Correspondent Bank Charges be debited from the transfer fund amount?
If you transfer via DBS Remit, the Correspondent Bank Charges will be waived.
If you transfer via general overseas transfer, you can choose “Charge to Me” or “Charge to Recipient” for Correspondent Bank Charge and additional charges from beneficiary bank (If applicable, including any applied by beneficiary bank and any other banks used to send the transfer. Please check with the beneficiary bank for details.).
- “Charge to Me”: the charges will be debited from your debit account with DBS.
- “Charge to Recipient": the charges will be deducted from the transfer amount.

Overseas Transfer Delivery Time

How long does it take for recipients to receive the funds?
In general, the recipient will be able to receive the funds within 1 to 3 working days of the recipient bank from the transfer date. However, this may vary depending on the destination or bank to which the payment is made.
Why hasn’t the recipient received the funds?
If the transaction status is “Sent”, but the recipient still hasn’t received the funds, it may due to the local clearing process of the recipient bank. Please check with the recipient bank.
If the transaction status is “Error” or “Reject”, please call our Customer Service hotline.

Online Overseas Transfer Tracker

What is Online Overseas Transfer Tracker?
Online Overseas Transfer Tracker allows you to track your overseas transfer status.

We will provide humanize payment status and clear transaction details. You can also get a sense of the estimated arrival time^* for the transaction.

*Please note that the time is indicative in Hong Kong Standard Time (GMT+8). The actual arrival time of your payment may vary and is subject to the cut-off time, public holidays or the process of correspondent bank and recipient bank. Any subsequent processing of the funds is subject to the recipient bank’s decision. Please check with recipient bank for details.
Will I receive any notification for my overseas transfer?
Yes, you will receive SMS and email notifications when you submit a transfer. You will further receive an email notification when the transfer is being processed, completed or unsuccessful.

No registration is required as long as you maintained a valid mobile number and email address with us.

Can I track the status of all overseas payment?

Tracking capability^* now covers 8 destinations under DBS Remit, namely Australia, India, Indonesia, Japan, Mainland China, Singapore, United Kingdom, and United States. More destinations will be available soon!

Destination	Availability
Australia	DBS Remit payments in AUD to recipients with banks in Australia.
Mainland China	DBS Remit payments in CNY to recipients with banks in China.
India	DBS Remit payments in INR to recipients with banks in India.
Indonesia	DBS Remit payments in IDR to recipients with DBS Indonesia.
Japan	DBS Remit payments in JPY to recipients with banks in Japan.
Singapore	DBS Remit payments in SGD to recipients with banks in Singapore.
United Kingdom	DBS Remit payments in GBP to recipients with banks in United Kingdom.
United States	DBS Remit payments in USD to recipients with banks in United States.

*By leveraging SWIFT global payments innovation (gpi). End-to-end payments tracking will be available if the recipient bank is SWIFT gpi enabled. SWIFT gpi member banks are listed in SWIFT official site. To know more about SWIFT gpi, please visit SWIFT official site.

What are the payment status available for my overseas transfer?
Below are the payment status you might receive for tracker-enabled payment along the payment process:
- Sending: Your instruction has been submitted successfully and is being under processeding. We will validate your instruction shortly.
- Sent: Your instruction is completed. The funds have been sent from DBS and is being delivered to the recipient bank.
- To be processed: We’ll process this transaction on the next clearing day. Thank you for your patience.
- We’ll update soon: Your remittance is still being processed and it may take longer time than expected. Please check again later or click here for possible reasons.
- Rejected: Your instruction could not be processed. For enquiries, please contact our 24-hour Customer Hotline at 2290 8888.
- Unknown / Error: Your transaction status is unknown due to a connection error. For enquiries, please contact our 24-hour Customer Hotline at 2290 8888.
- Transfer completed: Your money has been received by the recipient's bank^* or deposited into the recipient’s account.
  
  ^*The actual date and time of crediting or any subsequent processing of the funds are subject to the recipient bank’s decision. Please check with recipient bank for details.
- Unsuccessful: Your online overseas funds transfer order was unsuccessful. Please log in to DBS iBanking or DBS digibank HK for more details.
Where can I track the status of my overseas transfer?
You can track the status and view full transaction details by logging in to DBS iBanking and DBS digibank HK app.

After you have submitted the transaction, you can also send the transaction summary with tracking capability to your recipient who can then track the status via a standalone web portal Sweb, powered by DBS HK.
What is Sweb?
Sweb is a standalone and secured web portal hosted by DBS HK,. login in is not required for viewing.

Your recipient can track the status of your overseas transfer, view the estimated arrival time transfer date and transaction reference number on Sweb.

Please note that you have to log in to DBS digibank HK app to generate a unique Sweb URL on the transaction detail page to share with your recipient.
Will my personal data be shown on Sweb?
No, only related transaction details will be shown on Sweb.

Sensitive or personal data will be not collected or displayed.
How long will the transaction record and status be accessible?
Transaction in recent 6 months will remain accessible on DBS iBanking, DBS digibank HK app and Sweb.
How can I identify if the tracking link of Sweb is legitimate?
Sweb is hosted under the DBS HK domain (internet-banking.hk.dbs.com).

You can contact us through our 24-hour Customer Service Hotline (Tel: 2290 8888) if you have any doubt on the hyperlink you have received.

Mobile Remittance Service

Can I transfer funds via DBS digibank HK to recipients whom I added in DBS iBanking before?
Yes, you can and vice versa; you can also make transactions via DBS iBanking with recipients added on DBS digibank HK.
Can I view the record of overseas transfer via DBS iBanking on DBS digibank HK?
Yes, you can view your online overseas transaction history on both DBS iBanking and DBS digibank HK.
How many transaction records can I view on DBS iBanking or DBS digibank HK?
In DBS iBanking, you can view your last 5 transactions records in “DBS Remit and Overseas Transfer” under “Overseas Transfer History”, and view all transactions records in the past 6 months by clicking “View All”.
In DBS digibank HK, you can view your last 10 transactions records over the past 6 months under “RECENT”.

Email Advice

What is online overseas transaction email advice?
The email advice is an electronic receipt to record your online overseas transaction. When your online overseas transaction is processed successfully, an email advice will be sent to your email address registered with the Bank.
Is it free to use email advice service?
Yes, the email advice service is free of charge.
How can I subscribe email advice service?
No subscription is needed but you should have a valid email address with the Bank at the time you place an online overseas transaction. For all online overseas transactions, email advice will be enabled for you automatically.
How can I provide or update my email address?
You can provide or update your email address through DBS iBanking. Click here to view the step-by-step guidance.
When will I receive the email advice??
You will receive the email advice after your online overseas transaction is processed successfully.
Who will receive the email advice if I place an online overseas transaction by debiting from my joint name Saving or Current Account?
The customer who initiates the online overseas transaction will receive an email advice after the online overseas transaction is processed successfully.
If I have not received the email advice, where can I locate my online overseas transaction details?
Your online overseas transaction history is available on DBS digibank HK or DBS iBanking for viewing:
DBS digibank HK: “Home” > “Pay & Transfer” > “Recent Transfer”
DBS iBanking: “Transfer” > “DBS Remit and Overseas Transfer” > “Overseas Transfer History”
If you are unable to receive the email advice, your email address with the Bank may be invalid. Please click here for details on how to check and update your email address through DBS iBanking.

Transfer USD to HK local bank

How to conduct USD payment (i.e. CHATS) to Hong Kong local bank via DBS iBanking/ DBS digibank HK?
If you need to send USD to other local banks in Hong Kong, please register your recipient details under “DBS Remit and Overseas Transfer” via DBS iBanking/ “Overseas Transfer” via DBS digibank HK.

Note that CHATS payment is only applicable when the SWIFT code of the beneficiary bank is on the Real Time Gross Settlement (RTGS) participant list in Hong Kong. If the SWIFT code of the beneficiary bank is not on the RTGS participant list, the payment will be sent as Telegraphic Transfer with subsequent charges applied.

Please confirm the beneficiary bank details with your recipient, including but not limited to SWIFT code of CHATS, bank name and address before making the transfer to ensure accuracy.
What currencies are supported via Real Time Gross Settlement (RTGS)?
DBS iBanking/ DBS digibank HK currently supports Hong Kong local bank transfer in US Dollar via RTGS.
What is the service charge of USD payment (i.e. CHATS) to Hong Kong local bank via DBS iBanking/ DBS digibank HK?
For general/ DBS Account customers, you will be charged HKD200 per transaction by DBS. For DBS Treasures customers, this charge by DBS is waived.
The service charge option is defaulted to “Charge to Recipient” for CHATs transactions, such that charges levied by DBS will be charged as a separate transaction to your DBS account, whereas any additional charges imposed by beneficiary bank will be deducted from the remittance amount.
If you selected “Charge to Me” as the service charge option, the charges levied by DBS and other correspondent banks will be charged to your account as separate transactions. (If applicable, including any applied by beneficiary bank and any other banks used to send the transfer. Please check with the beneficiary bank for details and related additional charges).
- “Charge to Me”: The related charges will be deducted separately from your DBS account
- "Charge to Recipient": The related charges will be deducted from the remitting amount