TravellerShield Insurance

At a Glance

COVID-19 Extension^*

Covers Medical Expenses, Hospital Cash, Emergency Medical Evacuation and/or Repatriation, Trip Cancellation, Trip Curtailment and Return of Mortal Remains.

Personal Accident Protection

Up to HK$3,000,000 coverage

Travel Delay

Cash benefit for first 4 hours delay

Special Occasion Interruption Extension

Reimburses unused ticket paid in advance due to missing Special Occasion including theme park, musical or sporting event or competition

Red and Black Outbound Travel Alert Extension

Extends trip cancellation and curtailment to cover Red or Black Outbound Travel Alert

Chubb Assistance

24-Hour Worldwide Assistance Services

Overseas Medical Expenses and Follow-up Expenses

Covers overseas medical expenses and follow-up expenses in Hong Kong

Chubb Assistance – eChina Emergency Card (Applicable for Annual Plan Policy only)

Arrangement of guaranteed hospital admission in appointed hospital in China upon presentation of the Chubb Assistance - eChina Emergency Card by the insured person

Home Contents Cover

Protects you against burglary and loss of home contents while you travel

Enjoy stress-free holidays with TravellerShield.Covered by our Single Trip or Annual Travel Insurance, TravellerShield will assist you to travel the world with complete peace of mind.^* Please refer to the “Endorsement of “COVID-19 Extension” attached to the Policy Wording for the sum insured and terms and conditions in relation to the COVID-19 coverages.

Latest promotionsApply TravellerShield Travel Insurance now to enjoy premium discount and merchant coupons!!i) TravellerShield Single Trip Travel Insurance Promotions:

45% premium discount

You can get an extra HK$100 supermarket coupon if the premium after applying discount is HK$600 or above (before applying E-Premium Coupon)

You can enjoy TravellerShield Single Trip Travel Insurance (Gold Plan) E-Premium Coupon instant redemption :

Premium after Discount Applied	E-Premium Coupon Amount	Code
HK$100 to HK$299.99	HK$50	SG50
HK300 to HK$499.99	HK$100	SG100
HK$500 or above	HK$150	SG150

ii) TravellerShield Annual Travel Insurance Promotions:

20% premium discount

Get a HK$500 first-year E-Premium Coupon for TravellerShield Annual Travel Insurance (instant redemption promo code: DBS500A)

The promotional offers are subject to Terms and Conditions.

Apply OnlineBy clicking the “Apply now” button, you will be leaving our website to access Chubb’s website where their terms of use and privacy policies will apply to you. Please ensure that you understand Chubb’s product features and terms before purchasing.Apply NowFor enquiry, please call DBS Chubb Insurance Service Hotline at (852) 3191 6618
(Office Hours: Mondays to Fridays, from 9:00am to 6:00pm, excluding public holidays)

Features & Benefits

TravellerShield Single Trip Travel Insurance

Coverage	Gold Plan (Sum Insured in HKD)	Silver Plan (Sum Insured in HKD)
A. Personal Accident
(a) Accident whilst travelling on a Public Conveyance/sustained an armed robbery	HK$2,000,000	HK$1,000,000
(b) Other Accident	HK$1,000,000	HK$500,000
B. Medical Expenses
(a) Medical Expenses (Insured Person aged below 70 on the first day of that Journey)	HK$1,000,000	HK$500,000
Medical Expenses (Insured Person aged 70 or above on the first day of that Journey)	HK$500,000	HK$250,000
(b) Follow-up Medical Expenses
Maximum Sum Insured for Follow-up Medical Expenses	HK$50,000	HK$50,000
(b) (i) Maximum amount for Chinese Medicine Practitioner	HK$1,500	HK$1,500
(b) (ii) Daily maximum amount for Chinese Medicine Practitioner	HK$150	HK$150
(c) Trauma Counselling	HK$20,000	HK$20,000
(c) (i) Daily maximum amount for Trauma Counselling	HK$1,000	HK$1,000
(d) Hospital Cash	HK$5,000	HK$3,000
(d) (i) Daily maximum amount for Hospital Cash	HK$500	HK$500
(e) Hotel Accommodation for Convalescence	HK$6,000	HK$6,000
C. Chubb Assistance – 24-Hour Worldwide Assistance Services
Maximum Amount for Section (C) - Chubb Assistance	HK$2,000,000	HK$2,000,000
(a) Emergency Medical Evacuation and/or Repatriation	HK$2,000,000	HK$2,000,000
(b) Return of Mortal Remains	HK$500,000	HK$500,000
(c) Compassionate Visit	HK$30,000	HK$30,000
(c) (i) Daily maximum amount for accommodation	HK$1,200	HK$1,200
(d) Child Escort	HK$20,000	HK$20,000
(e) Chubb Assistance – 24-Hour Telephone Hotline and Referral Services	Applicable	Applicable
D. Trip Cancellation and Curtailment
Maximum Amount for Section (D) – Trip Cancellation and Curtailment	HK$30,000	HK$20,000
(a) Trip Cancellation	HK$30,000	HK$20,000
(b) Trip Curtailment	HK$30,000	HK$20,000
(c) (i) Black Alert Extension – Administration charge for trip cancellation	HK$300	HK$300
(c) (ii) Black Alert Extension – Accommodation allowance for trip curtailment	HK$1,000	HK$1,000
E. Travel Delay and Missed Departure
(a) Travel Delay	HK$2,500	HK$1,000
(a) (i) Cash Benefit for each period of delay^* ^*Each 8 hour period of delay	HK$250	HK$250
(b) Missed Departure	HK$10,000	HK$5,000
(b) (i) Maximum amount for additional accommodation	HK$5,000	HK$2,500
(c) Loss of Passport	HK$2,000	HK$1,000
F. Personal Baggage and Personal Money
(a) Personal Property
Maximum amount	HK$15,000	HK$10,000
(a) (i) Maximum amount for each item/set/pair of Personal Property	HK$2,000	HK$2,000
(a) (ii) Maximum amount for sport equipment	HK$5,000	HK$5,000
(b) Baggage Delay^* ^* At least 8 hour period of delay	HK$2,500	HK$1,500
(c) Personal Money and Personal Documents	HK$3,000	HK$2,500
(d) Excess per event under Section F (except for F(b) Baggage Delay)	HK$200	HK$200
G. Personal Liability	HK$2,500,000	HK$2,500,000
H. Rental Vehicle Excess	HK$5,000	HK$5,000
I. Home Contents Cover	HK$20,000	HK$10,000
J. Credit Card Protection	HK$10,000	HK$10,000

TravellerShield Annual Travel Insurance

Coverage	Gold Plan (Sum Insured in HKD)	Silver Plan (Sum Insured in HKD)
A. Personal Accident
(a) Accident whilst travelling on a Public Conveyance/sustained an armed robbery	HK$2,000,000	HK$1,000,000
(b) Other Accident	HK$1,000,000	HK$500,000
B. Medical Expenses
(a) Medical Expenses	HK$800,000	HK$500,000
(b) Follow-up Medical Expenses
Maximum Sum Insured for Follow-up Medical Expenses	HK$100,000	HK$100,000
(b) (i) Maximum amount for Chinese Medicine Practitioner	HK$1,500	HK$1,500
(b) (ii) Daily maximum amount for Chinese Medicine Practitioner	HK$150	HK$150
(c) Trauma Counselling	HK$20,000	HK$20,000
(c) (i) Daily maximum amount for Trauma Counselling	HK$1,000	HK$1,000
(d) Hospital Cash	HK$5,000	HK$3,000
(d) (i) Daily maximum amount for Hospital Cash	HK$500	HK$300
(e) Hotel Accommodation for Convalescence	HK$6,000	HK$4,000
(f) Hospital Interpreter Services	HK$4,000	HK$4,000
C. Chubb Assistance – 24-Hour Worldwide Assistance Services
Maximum Amount for Section (C) - Chubb Assistance	HK$2,000,000	HK$2,000,000
(a) Emergency Medical Evacuation and/or Repatriation	HK$2,000,000	HK$2,000,000
(b) Return of Mortal Remains	HK$500,000	HK$500,000
(c) Compassionate Visit	HK$30,000	HK$20,000
(c) (i) Daily maximum amount for accommodation	HK$1,200	HK$1,200
(d) Child Escort	HK$30,000	HK$20,000
(e) Chubb Assistance – 24-Hour Telephone Hotline and Referral Services	Applicable	Applicable
D. Trip Cancellation and Curtailment
Maximum Amount for Section (D) – Trip Cancellation and Curtailment	HK$30,000	HK$20,000
(a) Trip Cancellation	HK$30,000	HK$20,000
(b) Trip Curtailment	HK$30,000	HK$20,000
(c) (i) Black Alert Extension – Administration charge for trip cancellation	HK$300	HK$300
(c) (ii) Black Alert Extension – Accommodation allowance for trip curtailment	HK$1,000	HK$1,000
(d) Employee Replacement	HK$20,000	HK$10,000
E. Travel Delay and Missed Departure
(a) Travel Delay	HK$3,500	HK$2,000
(a) (i) Cash Benefit for each period of delay^* ^*Each 8 hour period of delay	HK$250	HK$250
(b) Missed Departure	HK$12,000	HK$6,000
(b) (i) Maximum amount for additional accommodation	HK$5,000	HK$2,500
(c) Loss of Passport	HK$4,000	HK$2,000
(d) Hijack Extension	HK$2,500	Not Applicable
(d) (i) Hijack Extension daily benefit	HK$500	Not Applicable
F. Personal Baggage and Personal Money
(a) Personal Property
Maximum amount	HK$25,000	HK$15,000
(a) (i) Maximum amount for each item/set/pair of Personal Property	HK$3,000	HK$3,000
(a) (ii) Maximum amount for sport equipment	HK$10,000	HK$5,000
(b) Baggage Delay^* ^* At least 8 hour period of delay	HK$2,000	HK$1,500
(c) Business Documents or Samples	HK$2,500	HK$1,500
(c) (i) Maximum amount for each item/set/pair of Business Documents or Samples	HK$1,000	HK$1,000
(d) Personal Money and Personal Documents	HK$3,000	HK$1,500
(e) Excess per event under Section F (except for F(b) Baggage Delay)	HK$200	HK$200
G. Personal Liability	HK$2,500,000	HK$1,500,000
H. Rental Vehicle Excess	HK$5,000	HK$5,000
I. Home Contents Cover	HK$20,000	HK$10,000
J. Credit Card Protection	HK$10,000	HK$5,000

Frequent Ask Question

Can a non-HKID holder apply for TravellerShield Travel Insurance?

For TravellerShield Single Trip Insurance, policyholder and/or insured person not required to be a HKID holder. For TravellerShield Annual Travel Insurance, policyholder and/or insured person must be a HKID holder. All trips need to have a Hong Kong origin.

Can an insured person purchase TravellerShield Travel Insurance the moment he/she arrives at his/her travel destination?

No, an insured person has to purchase TravellerShield Travel Insurance before he/she departs from Hong Kong.

Can TravellerShield Travel Insurance provide cover for business trips?

Yes, TravellerShield is designed for travellers who are travelling for leisure travel or for business travel (limited to administrative, clerical and non-manual works purposes only) purposes. For TravellerShield Single Trip Travel Insurance, the journey should originate from Hong Kong and the maximum journey duration is 182 days.

For TravellerShield Annual Travel Insurance, each return journey should originate from and return to Hong Kong and the maximum journey duration is 90 days; each one-way journey should originate from Hong Kong and the maximum journey duration is 30 days.

What is the policy renewal arrangement for TravellerShield Annual Travel Insurance?

To ensure your coverage will not be interrupted, your policy will be renewed automatically for a further annual period upon the expiry date and the annual premium will be debited from the provided credit card. The renewal insurability is subject to the terms and conditions in the renewal notice and policy wording. If you do not wish to renew the policy, you should notify Chubb upon receipt of the renewal notice.

What is the definition of Immediate Family Member?

Immediate Family Member means an insured person’s spouse, parents, parents-in-law, grandparents, children, siblings, grandchildren, legally adopted children or legal guardians.

What can the insured person do if he/she gets sick or suffers an injury during the journey?

If the insured person gets sick or suffers an injury during the journey, he/she can visit a qualified medical practitioner for medical consultation overseas. Moreover, TravellerShield Travel Insurance also provides coverage for follow-up medical expenses incurred in Hong Kong within 90 days after he/she returns to Hong Kong. Please remember to keep all doctor report(s)/ receipt(s) for claims purposes.

What number should I call for Emergency Medical Evacuation?

In the event of a medical emergency, please call the Chubb Assistance 24-Hour emergency hotline at (852) 3723 3030.

In case an accident occurs during the journey, what kind of support is available from TravellerShield Travel Insurance?

TravellerShield Travel Insurance provides emergency assistance services. In the event of an injury of the insured person, he/she may call the 24-Hour Chubb assistance hotline for medical service referral. If the insured person requires medical evacuation to another location or return to Hong Kong for appropriate medical treatment on the advice of a physician, Chubb Assistance will provide evacuation arrangements. Chubb Assistance hotline also provides the following services:

Loss of luggage assistance
Loss of travel document assistance; and
Embassy / interpreter referral, etc.

For full details of Chubb Assistance services, please refer to Policy Wording.

How to ClaimTo avoid delay and to ensure your claim is handled promptly and efficiently, please submit your claims within 30 days of the event taking place.You may submit your claims online at https://www.chubbclaims.com/dbs/hk-en/welcome.aspx. Alternatively, you may contact Chubb’s Customer Service Hotline at +852 3191 6618 (Monday to Friday, 9:00am to 6:00pm, excluding Public Holiday) or email to dbsahclaims.hk@chubb.com

Important Notes

The above insurance plans are underwritten by Chubb Insurance Hong Kong Limited ("Chubb"). Chubb reserves the right of final approval. DBS Bank (Hong Kong) Limited (the "Bank") is an insurance agent authorised by Chubb.
DBS Chubb Insurance Service Hotline is a dedicated enquiry hotline for DBS customers serviced by Chubb.
Major exclusions of TravellerShield Single Trip or Annual Travel Insurance apply to any pre-existing medical condition, congenital or heredity condition, suicide, intentional self-infliction, pregnancy, childbirth, miscarriage, cosmetic surgery, dental care (unless due to accidents), mental or nervous disorder, AIDS or AIDS related complex; war, civil war, insurrection, revolution, performing duties as a member of armed forces or other law enforcing agencies; participation in any professional sports, competition, riding in aircraft except as a passenger or engaging in labor work; any loss or expenses with respect to Cuba or a specially designated person, entity, group or company on the Specially Designated List or which if reimbursed or paid by Chubb would result in Chubb being in breach of trade or economic sanctions or other such similar laws or regulations etc.
These insurance plans cover journey departures from Hong Kong only.
The above information are the highlights of plan’s coverage only. For the plan's details, please refer to the terms and conditions and exclusions of the policy. In the event of any discrepancy between English and Chinese version, the English version shall prevail.
In the event of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre) arising between the Bank and the customer out of the selling process or processing of the related transaction, the Bank will enter into a Financial Dispute Resolution Scheme process with the customer.
Any disputes over the contractual terms of the policy should be resolved directly between Chubb and the customer.

Under the “Insurance Ordinance”(Cap. 41), the Insurance Authority (IA) has started to collect the levy on insurance premiums from policyholders through insurance companies from 1 January 2018. For more details, please refer to : www.ia.org.hk/en/levy.