You can activate your DBS iBanking and DBS digibank HK services using your card number or username or secure devices.

You can select different types that suit you to perform first login to DBS iBanking and DBS digibank HK. For more details, please refer to the online demo here.

ATM card holder (including customers who have both ATM card and Credit Card) / Credit Card Holder / Cashline Customer

• Click here to confirm receipt of your ATM card before proceeding registration.

You can try to login your DBS iBanking account with valid username and password for 3 times.

Cannot login DBS iBanking account with valid username and password

1. If you fail to login your DBS iBanking account with valid username and password for 3 times, your online banking account will be locked, please click “Forget Username” or “Forget Password”.

2. Follow the instructions to get your username and reset your password instantly.

DBS iBanking is available 24 hours a day, but some transactions may have specific service hours.

Most of the DBS iBanking services is available 24 hours except:

For more details, please refer to the service hour table .

You can unlock your DBS iBanking by resetting DBS iBanking password using your card number, username or secure devices.

If you can remember your username but input wrong password more than 3 times, your DBS iBanking account will be locked. You can follow the steps below to unlock DBS iBanking by resetting your DBS iBanking password:

ATM Card Holder

1. Click here to enter DBS iBanking page

2. Click Forgot “Password” below “Login” button

3. Input your identity number and date of birth, then click “Reset Password”

4. Input your

• ATM card Number

• ATM PIN

Then click “Next”

5. Define new Password in the “Reset Password” (8-30 characters, a combination of uppercase&lowercase letters and numbers), then read and accept the sentence below, click “Next”

6. Enter the 6-digit OTP you got through SMS, then click “Next”

Your DBS iBanking and DBS mBanking Password has been reset successfully and you can use your password login DBS iBanking and DBS mBanking now.

Credit Card Holder

1. Click here to enter DBS iBanking page

2. Click Forgot “Password” below “Login” button

3. Input your identity number and date of birth, then click “Reset Password”

4. Input your

• Credit card number

• Credit card expiry date

Then click “next”

5. Define new Password in the “Reset Password” (8-30 characters, a combination of uppercase&lowercase letters and numbers), then read and accept the sentence below, click “Next”

6. Enter the 6-digit OTP you got through SMS, then click “Next”

Your DBS iBanking and DBS mBanking Password has been reset successfully and you can use your password login DBS iBanking and DBS mBanking now.

Cashline Card Holder

1. Click here to enter DBS iBanking page

2. Click Forgot “Password” below “Login” button

3. Input your identity number and date of birth, then click “Reset Password”

4. Input your

• Cashline card number

• Cashline card expiry date

Then click “next”

5. You can choose to authenticate with “Secure Device” or “SMS OTP” at the top of  “Enter OTP” page, then enter digits you got, click “Next”

6. You can see the Username on the screen.

7. Your DBS iBanking and DBS mBanking Password has been reset successfully and you can use your password login DBS iBanking and DBS mBanking now.

You can retrieve your DBS iBanking username using your card number or secure devices.

You can reset your DBS iBanking password using your card number, username or secure devices.

1. Click here to enter DBS iBanking page

2. Click Forgot “Password” below “Login” button

3. Input your identity number and date of birth, then click “Reset password”

4. Input your

   For ATM Card Holder(Including customers who have both ATM card and Credit Card)

   • ATM card Number

   • ATM PIN

   or;
   

   For Credit Card Holder

   • Credit card number

   • Credit card expiry date

   or;
   

   For Cashline Card Holder

   • Cashline card number

   • Cashline card expiry date

   Then click “Next”

5. Define new Password in the “Reset Password” (8-30 characters, a combination of uppercase&lowercase letters and numbers), then read and tick the check box, click “Next” to proceed

6. Read the sentence below and tick the “check box to confirm, then click “Next” to proceed

7. Choose to authenticate with “SMS OTP”. A One Time Password(OTP) will be sent to your registered mobile number via SMS. Please verify the details and enter the OTP. Click “Next” to proceed.

(Or choose to authenticate with “Secure Device”,then follow the instructions to get and enter a “Secure PIN”, then click “Next” to proceed)

8. Your DBS iBanking and DBS mBanking Password has been reset successfully and you can use your password login DBS iBanking and DBS mBanking now.

You may change the password for DBS iBanking after logging in to DBS iBanking

To change password for DBS iBanking, please follow the below steps:

1. Login DBS iBanking and choose "Change DBS iBanking" under "Preferences"
   Enter the Current Password, New Password twice and submit. Password must be 8 -30 characters and the combination of upper and lower case letters and numbers
   
2. Transaction completed and new password is effectively immediately. Please note that the new password applies to DBS digibank HK as well