Apply Online
By clicking the “Apply now” button, you will be leaving our website to access Chubb’s website where their terms of use and privacy policies will apply to you. Please ensure that you understand Chubb’s product features and terms before purchasing.
Apply NowAt a Glance
COVID-19 Extension*
Covers Medical Expenses, Hospital Cash, Emergency Medical Evacuation and/or Repatriation, Trip Cancellation, Trip Curtailment and Return of Mortal Remains.
Personal Accident Protection
Up to HK$3,000,000 coverage
Travel Delay
Cash benefit for first 4 hours delay
Special Occasion Interruption Extension
Reimburses unused ticket paid in advance due to missing Special Occasion including theme park, musical or sporting event or competition
Red and Black Outbound Travel Alert Extension
Extends trip cancellation and curtailment to cover Red or Black Outbound Travel Alert
Chubb Assistance
24-Hour Worldwide Assistance Services
Overseas Medical Expenses and Follow-up Expenses
Covers overseas medical expenses and follow-up expenses in Hong Kong
Chubb Assistance – eChina Emergency Card (Applicable for Annual Plan Policy only)
Arrangement of guaranteed hospital admission in appointed hospital in China upon presentation of the Chubb Assistance - eChina Emergency Card by the insured person
Home Contents Cover
Protects you against burglary and loss of home contents while you travel
Enjoy stress-free holidays with TravellerShield.
Covered by our Single Trip or Annual Travel Insurance, TravellerShield will assist you to travel the world with complete peace of mind.
* Please refer to the “Endorsement of “COVID-19 Extension” attached to the Policy Wording for the sum insured and terms and conditions in relation to the COVID-19 coverages.
Latest promotions
Apply TravellerShield Travel Insurance now to enjoy premium discount and merchant coupons!!
i) TravellerShield Single Trip Travel Insurance Promotions:
- 45% premium discount
- You can get an extra HK$100 supermarket coupon if the premium after applying discount is HK$500 or above
ii) TravellerShield Annual Travel Insurance Promotions:
- 20% premium discount
The promotional offers are subject to Terms and Conditions.
Note:
1.DBS Bank (Hong Kong) Limited (the "Bank") is an insurance agent authorised by Chubb.
2.Eligible insurance transaction means the designated General Insurance Plans underwritten by Chubb Insurance Hong Kong Limited ("Chubb"), through the Bank’s website or DBS Chubb Insurance Service Hotline (852) 3191 6618 during Promotion Period with each policy after-discount premium reaching HK$200 or above. Please refer to clause 4 of the Terms and Conditions for details.
3.The offer is subject to a quota of 100 on a first-come first-served basis according to the time record of pressing the “InstaRedeem” button for enjoying the offer. Quota full message will be shown on the Bank website if quota of the Offer is full.
Apply Online
By clicking the “Apply now” button, you will be leaving our website to access Chubb’s website where their terms of use and privacy policies will apply to you. Please ensure that you understand Chubb’s product features and terms before purchasing.
Apply NowFor enquiry, please call DBS Chubb Insurance Service Hotline at (852) 3191 6618
(Office Hours: Mondays to Fridays, from 9:00am to 6:00pm, excluding public holidays)
Features & Benefits
| Coverage | Gold Plan | Silver Plan (Sum Insured in HKD) |
|---|---|---|
A. Personal Accident | ||
(a) Accident whilst travelling on a Public Conveyance/sustained an armed robbery | HK$3,000,000 | HK$1,000,000 |
Accident whilst travelling on a Public Conveyance/sustained an armed robbery | HK$1,500,000 | HK$500,000 |
(b) Other Accident | HK$1,500,000 | HK$500,000 |
Other Accident | HK$750,000 | HK$250,000 |
B. Medical Expenses | ||
(a) Medical Expenses | HK$1,000,000 | HK$500,000 |
Medical Expenses | HK$500,000 | HK$250,000 |
(b) Follow-up Medical Expenses |
|
|
Maximum Sum Insured for Follow-up Medical Expenses | HK$50,000 | HK$50,000 |
(b) (i) Maximum amount for Chinese Medicine Practitioner | HK$1,500 | HK$1,500 |
(b) (ii) Daily maximum amount for Chinese Medicine Practitioner | HK$150 | HK$150 |
(c) Trauma Counselling | HK$20,000 | HK$20,000 |
(c) (i) Daily maximum amount for Trauma Counselling | HK$1,000 | HK$1,000 |
(d) Hospital Cash | HK$5,000 | HK$3,000 |
(d) (i) Daily maximum amount for Hospital Cash | HK$500 | HK$500 |
(e) Hotel Accommodation for Convalescence | HK$6,000 | HK$6,000 |
C. Chubb Assistance – 24-Hour Worldwide Assistance Services | ||
Maximum Amount for Section (C) - Chubb Assistance | HK$2,000,000 | HK$2,000,000 |
(a) Emergency Medical Evacuation and/or Repatriation | HK$2,000,000 | HK$2,000,000 |
(b) Return of Mortal Remains | HK$500,000 | HK$500,000 |
(c) Compassionate Visit | HK$30,000 | HK$30,000 |
(c) (i) Daily maximum amount for accommodation | HK$1,200 | HK$1,200 |
(d) Child Escort | HK$20,000 | HK$20,000 |
(e) Chubb Assistance – 24-Hour Telephone Hotline and Referral Services | Applicable | Applicable |
D. Trip Cancellation and Curtailment | ||
Maximum Amount for Section (D) – Trip Cancellation and Curtailment | HK$30,000 | HK$20,000 |
(a) Trip Cancellation | HK$30,000 | HK$20,000 |
(b) Trip Curtailment | HK$30,000 | HK$20,000 |
(c) (i) Black Alert Extension – Administration charge for trip cancellation | HK$300 | HK$300 |
(c) (ii) Black Alert Extension – Accommodation allowance for trip curtailment | HK$1,000 | HK$1,000 |
(d)(i) Red Alert Extension – Administration charge for trip cancellation | HK$150 | HK$150 |
(d)(ii) Red Alert Extension – Accommodation allowance for trip curtailment | HK$500 | HK$500 |
(e) Special Occasion Interruption Extension | HK$2,000 | HK$1,000 |
E. Travel Delay and Missed Departure | ||
(a) Travel Delay | HK$2,500 | HK$1,000 |
(a) (i) Cash Benefit for the first period of delay* | HK$150 | HK$150 |
(a) (ii) Cash Benefit for subsequent period of delay* | HK$250 | HK$250 |
(b) Missed Departure | HK$10,000 | HK$5,000 |
(b) (i) Additional Accommodation Extension | HK$5,000 | HK$2,500 |
(c) Loss of Passport | HK$2,000 | HK$1,000 |
F. Personal Baggage and Personal Money | ||
(a) Personal Property |
|
|
Maximum amount | HK$15,000 | HK$10,000 |
(a) (i) Maximum amount for each item/set/pair of Personal Property | HK$2,000 | HK$2,000 |
(a) (ii) Maximum amount for Sports Equipment | HK$5,000 | HK$5,000 |
(b) Baggage Delay* | HK$2,500 | HK$1,500 |
(c) Personal Money and Personal Documents | HK$3,000 | HK$2,500 |
(d) Excess per event under Section F (except for F(b) Baggage Delay) | HK$200 | HK$200 |
G. Personal Liability | HK$2,500,000 | HK$2,500,000 |
H. Rental Vehicle Excess | HK$5,000 | HK$5,000 |
I. Home Contents Cover | HK$20,000 | HK$10,000 |
J. Credit Card Protection | HK$10,000 | HK$10,000 |
| Coverage | Gold Plan | Silver Plan (Sum Insured in HKD) |
|---|---|---|
A. Personal Accident | ||
(a) Accident whilst travelling on a Public Conveyance/sustained an armed robbery | HK$3,000,000 | HK$1,000,000 |
Accident whilst travelling on a Public Conveyance/sustained an armed robbery | HK$1,500,000 | HK$500,000 |
(b) Other Accident | HK$1,500,000 | HK$500,000 |
Other Accident | HK$750,000 | HK$250,000 |
B. Medical Expenses | ||
(a) Medical Expenses | HK$1,000,000 | HK$600,000 |
Medical Expenses | HK$500,000 | HK$300,000 |
(b) Follow-up Medical Expenses |
|
|
Maximum Sum Insured for Follow-up Medical Expenses | HK$100,000 | HK$100,000 |
(b) (i) Maximum amount for Chinese Medicine Practitioner | HK$1,500 | HK$1,500 |
(b) (ii) Daily maximum amount for Chinese Medicine Practitioner | HK$150 | HK$150 |
(c) Trauma Counselling | HK$20,000 | HK$20,000 |
(c) (i) Daily maximum amount for Trauma Counselling | HK$1,000 | HK$1,000 |
(d) Hospital Cash | HK$5,000 | HK$3,000 |
(d) (i) Daily maximum amount for Hospital Cash | HK$500 | HK$300 |
(e) Hotel Accommodation for Convalescence | HK$6,000 | HK$4,000 |
(f) Hospital Interpreter Services | HK$4,000 | HK$4,000 |
C. Chubb Assistance – 24-Hour Worldwide Assistance Services | ||
Maximum Amount for Section (C) - Chubb Assistance | Unlimited | Unlimited |
(a) Emergency Medical Evacuation and/or Repatriation | Unlimited | Unlimited |
(b) Return of Mortal Remains | Unlimited | Unlimited |
(c) Compassionate Visit | HK$30,000 | HK$20,000 |
(c) (i) Daily maximum amount for accommodation | HK$1,200 | HK$1,200 |
(d) Child Escort | HK$30,000 | HK$20,000 |
(e) Chubb Assistance – 24-Hour Telephone Hotline and Referral Services | Applicable | Applicable |
D. Trip Cancellation and Curtailment | ||
Maximum Amount for Section (D) – Trip Cancellation and Curtailment | HK$30,000 | HK$20,000 |
(a) Trip Cancellation | HK$30,000 | HK$20,000 |
(b) Trip Curtailment | HK$30,000 | HK$20,000 |
(c) (i) Black Alert Extension – Administration charge for trip cancellation | HK$300 | HK$300 |
(c) (ii) Black Alert Extension – Accommodation allowance for trip curtailment | HK$1,000 | HK$1,000 |
(d)(i) Red Alert Extension – Administration charge for trip cancellation | HK$150 | HK$150 |
(d)(ii) Red Alert Extension – Accommodation allowance for trip curtailment | HK$500 | HK$500 |
(e) Special Occasion Interruption Extension | HK$2,000 | HK$1,000 |
(f) Employee Replacement | HK$20,000 | HK$10,000 |
E. Travel Delay and Missed Departure | ||
(a) Travel Delay | HK$3,500 | HK$2,000 |
(a) (i) Cash Benefit for the first period of delay* | HK$150 | HK$150 |
(a) (i-b) Cash Benefit for subsequent period of delay* | HK$250 | HK$250 |
(a)(ii) Maximum amount for additional accommodation or transportation expenses after 10 hours delay | HK$3,500 | Not Applicable |
(b) Missed Departure | HK$12,000 | HK$6,000 |
(b) (i) Additional Accommodation Extension | HK$5,000 | HK$2,500 |
(c) Loss of Passport | HK$4,000 | HK$2,000 |
(d) Hijack Extension | HK$2,500 | Not Applicable |
(d) (i) Hijack Extension daily benefit | HK$500 | Not Applicable |
F. Personal Baggage and Personal Money | ||
(a) Personal Property |
|
|
Maximum amount | HK$25,000 | HK$15,000 |
(a) (i) Maximum amount for each item/set/pair of Personal Property | HK$3,000 | HK$3,000 |
(a) (ii) Maximum amount for Valuables and Sports Equipment | HK$10,000 | HK$5,000 |
(b) Baggage Delay* | HK$2,000 | HK$1,500 |
(c) Business Documents or Samples | HK$2,500 | HK$1,500 |
(c) (i) Maximum amount for each item/set/pair of Business Documents or Samples | HK$1,000 | HK$1,000 |
(d) Personal Money and Personal Documents | HK$3,000 | HK$1,500 |
(e) Excess per event under Section F (except for F(b) Baggage Delay) | HK$200 | HK$200 |
G. Personal Liability | HK$2,500,000 | HK$1,500,000 |
H. Rental Vehicle Excess | HK$5,000 | HK$5,000 |
I. Home Contents Cover | HK$20,000 | HK$10,000 |
J. Credit Card Protection | HK$10,000 | HK$5,000 |
Frequent Ask Questions
For TravellerShield Single Trip Insurance, policyholder and/or insured person not required to be a HKID holder. For TravellerShield Annual Travel Insurance, policyholder and/or insured person must be a HKID holder. All trips need to have a Hong Kong origin.
No, an insured person has to purchase TravellerShield Travel Insurance before he/she departs from Hong Kong.
Yes, TravellerShield is designed for travellers who are travelling for leisure travel or for business travel (limited to administrative, clerical and non-manual works purposes only) purposes. For TravellerShield Single Trip Travel Insurance, the journey should originate from Hong Kong and the maximum journey duration is 182 days.
For TravellerShield Annual Travel Insurance, each return journey should originate from and return to Hong Kong and the maximum journey duration is 90 days; each one-way journey should originate from Hong Kong and the maximum journey duration is 30 days.
To ensure your coverage will not be interrupted, your policy will be renewed automatically for a further annual period upon the expiry date and the annual premium will be debited from the provided credit card. The renewal insurability is subject to the terms and conditions in the renewal notice and policy wording. If you do not wish to renew the policy, you should notify Chubb upon receipt of the renewal notice.
Immediate Family Member means an insured person’s spouse, parents, parents-in-law, grandparents, children, siblings, grandchildren, legally adopted children or legal guardians.
If the insured person gets sick or suffers an injury during the journey, he/she can visit a qualified medical practitioner for medical consultation overseas. Moreover, TravellerShield Travel Insurance also provides coverage for follow-up medical expenses incurred in Hong Kong within 90 days after he/she returns to Hong Kong. Please remember to keep all doctor report(s)/ receipt(s) for claims purposes.
In the event of a medical emergency, please call the Chubb Assistance 24-Hour emergency hotline at (852) 3723 3030.
TravellerShield Travel Insurance provides emergency assistance services. In the event of an injury of the insured person, he/she may call the 24-Hour Chubb assistance hotline for medical service referral. If the insured person requires medical evacuation to another location or return to Hong Kong for appropriate medical treatment on the advice of a physician, Chubb Assistance will provide evacuation arrangements. Chubb Assistance hotline also provides the following services:
- Loss of luggage assistance
- Loss of travel document assistance; and
- Embassy / interpreter referral, etc.
For full details of Chubb Assistance services, please refer to Policy Wording.
How to Claim
To avoid delay and to ensure your claim is handled promptly and efficiently, please submit your claims within 30 days of the event taking place.
You may submit your claims online at https://www.chubbclaims.com/dbs/hk-en/welcome.aspx. Alternatively, you may contact Chubb’s Customer Service Hotline at +852 3191 6618 (Monday to Friday, 9:00am to 6:00pm, excluding Public Holiday) or email to dbsahclaims.hk@chubb.com
Contact Us
For enquiry, please call DBS Chubb Insurance Service Hotline at (852) 3191 6618 (Office Hours: Mondays to Fridays, from 9:00am to 6:00pm, excluding public holidays)
Important Notes
- The above insurance plans are underwritten by Chubb Insurance Hong Kong Limited ("Chubb"). Chubb reserves the right of final approval. DBS Bank (Hong Kong) Limited (the "Bank") is an insurance agent authorised by Chubb.
- DBS Chubb Insurance Service Hotline is a dedicated enquiry hotline for DBS customers serviced by Chubb.
- Major exclusions of TravellerShield Single Trip or Annual Travel Insurance apply to any pre-existing medical condition, congenital or heredity condition, suicide, intentional self-infliction, pregnancy, childbirth, miscarriage, cosmetic surgery, dental care (unless due to accidents), mental or nervous disorder, AIDS or AIDS related complex; war, civil war, insurrection, revolution, performing duties as a member of armed forces or other law enforcing agencies; participation in any professional sports, competition, riding in aircraft except as a passenger or engaging in labor work; any loss or expenses with respect to Cuba or a specially designated person, entity, group or company on the Specially Designated List or which if reimbursed or paid by Chubb would result in Chubb being in breach of trade or economic sanctions or other such similar laws or regulations etc.
- These insurance plans cover journey departures from Hong Kong only.
- The above information are the highlights of plan’s coverage only. For the plan's details, please refer to the terms and conditions and exclusions of the policy. In the event of any discrepancy between English and Chinese version, the English version shall prevail.
- In the event of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre) arising between the Bank and the customer out of the selling process or processing of the related transaction, the Bank will enter into a Financial Dispute Resolution Scheme process with the customer.
- Any disputes over the contractual terms of the policy should be resolved directly between Chubb and the customer.
Under the “Insurance Ordinance”(Cap. 41), the Insurance Authority (IA) has started to collect the levy on insurance premiums from policyholders through insurance companies from 1 January 2018. For more details, please refer to : www.ia.org.hk/en/levy.
