Bank
ATM & Phone Banking Services
Enhanced Security of Overseas ATM Transactions

DBS iBanking

  1. Login your DBS iBanking account

  2. Click “Preference” at the right upper corner (Please refer to point 3a) or “Request” at the top menu bar (Please refer to point 3b)

  3. Choose “Manage Overseas ATM transaction Settings”

    a. Click “Manage Overseas ATM transaction Settings” under “Preference”

    b. Click “Manage Overseas ATM transaction Settings” under “Request”

     

  4. Click “Activate” of the card that you would like to activate Overseas ATM transaction settings

  5. Select “Start Date”, “End Date” and “Overseas Daily Withdrawal Limit”

  6. Press “Next”

  7. Double confirm activate details, press “Submit” if nothing need to change

  8. System will confirm your instruction and send SMS alert to registered mobile number

ATM

  1. Select “CHANGE CARD SETTING” on the main screen

  2. Select “OVERSEAS TRANSACTION SETTING”

  3. Select “ACTIVATE” to start inputting the “START DATE”, “END DATE”, and “OVERSEAS DAILY WITHDRAWAL LIMIT”

  4. Upon completing the input of overseas transaction settings, select “CONFIRM” to complete the transaction

  5. Upon confirmation of overseas transaction setting, please select if you want customer advice

FAQ

Do I need to activate the overseas ATM transactions for my ATM/credit card?
According to the HKMA's guideline, as an additional step to enhance the security of ATM services, the overseas ATM cash withdrawal function for all ATM/credit cards will be pre-set as "deactivated" effective from 1 March 2013. You are reminded to activate the overseas ATM transaction function before traveling, if you need to withdraw cash from ATMs outside Hong Kong.
What can I set up for the overseas ATM transaction function?
You can activate the overseas ATM transaction function by setting the overseas daily withdrawal limit and the activation period with the start date and end date.  You are recommended to set the withdrawal limit and the activation period according to your needs prudently for better security.
Is the ATM/credit card's daily withdrawal limit shared between local and overseas ATM transactions?
Yes, the ATM/credit card's daily withdrawal limit is shared between local and overseas transactions. For example, if your ATM card's daily withdrawal limit is HKD20,000 and you have set HKD10,000 for overseas daily withdrawal limit, after you have withdrawn HKD15,000 in Hong Kong, you can only withdraw HKD5,000 or equivalent overseas on the same day.
Any restriction to set the activation period for the overseas ATM transactions?
You should only set the start date of the activation period to be 1 March 2013 or after and set the end date of the activation period to be on or before your ATM card's or credit card's expiry date, if any. You are recommended to set the activation period to be the exact period during which you stay overseas for better security.
How can I activate the overseas ATM transaction function for my ATM card or credit card?
You can activate the overseas ATM transaction function via the following channels:
  • DBS ATMs in Hong Kong
  • JETCO ATMs in Hong Kong, Macau and Mainland China#
  • DBS iBanking
  • DBS Customer Service Hotline
    • For DBS Treasures Private Client, please call 2290 8822
    • For DBS Treasures customers, please call 2961 2338
    • For other customers, please call 2290 8888
    • For customers overseas, please call our 24-hour international toll-free hotline
  • DBS Branches in Hong Kong*
How can I activate the overseas ATM transaction function through DBS iBanking?
You can activate the function by setting the service start date / end date and the daily withdrawal limit under "Preferences" > "Manage Overseas ATM Transaction Settings".
Which ATM can I withdraw cash from overseas?

You can use DBS ATM Card to withdraw cash from an overseas ATM via China UnionPay network. If your bank account(s) has been added to credit card, you can withdraw cash with the card from an overseas ATM via Visa Plus network

Please visit China UnionPay website or Visa Plus website to find out more about overseas ATM locations in your intended overseas destination.