To ensure you can continue to use ATMs overseas with ATM cards or credit cards, you can now activate the overseas ATM transaction function, set the activation period and adjust the overseas daily withdrawal limit through the following channels:
- DBS iBanking
- DBS ATMs in Hong Kong
- JETCO ATMs in Hong Kong, Macau and Mainland China#
- DBS Customer Service Hotline (*Please note that Phone Banking Pin is required for validation when calling DBS Customer Service Hotlines.)
- For DBS Treasures Private Client, please call 2290 8822
- For DBS Treasures customers, please call 2961 2338
- For other customers, please call 2290 8888
- For customers overseas, please call our 24-hour international toll-free hotline
- DBS Branches in Hong Kong*
Simple steps to activate overseas ATM transaction service via
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Login your DBS iBanking account
Click “Preference” at the right upper corner (Please refer to point 3a) or “Request” at the top menu bar (Please refer to point 3b)
Choose “Manage Overseas ATM transaction Settings”
a. Click “Manage Overseas ATM transaction Settings” under “Preference”
b. Click “Manage Overseas ATM transaction Settings” under “Request”
Click “Activate” of the card that you would like to activate Overseas ATM transaction settings
Select “Start Date”, “End Date” and “Overseas Daily Withdrawal Limit”
Press “Next”
Double confirm activate details, press “Submit” if nothing need to change
System will confirm your instruction and send SMS alert to registered mobile number
Select “CHANGE CARD SETTING” on the main screen
Select “OVERSEAS TRANSACTION SETTING”
Select “ACTIVATE” to start inputting the “START DATE”, “END DATE”, and “OVERSEAS DAILY WITHDRAWAL LIMIT”
Upon completing the input of overseas transaction settings, select “CONFIRM” to complete the transaction
Upon confirmation of overseas transaction setting, please select if you want customer advice
FAQ
- DBS ATMs in Hong Kong
- JETCO ATMs in Hong Kong, Macau and Mainland China#
- DBS iBanking
- DBS Customer Service Hotline
- For DBS Treasures Private Client, please call 2290 8822
- For DBS Treasures customers, please call 2961 2338
- For other customers, please call 2290 8888
- For customers overseas, please call our 24-hour international toll-free hotline
- DBS Branches in Hong Kong*
You can use DBS ATM Card to withdraw cash from an overseas ATM via China UnionPay network. If your bank account(s) has been added to credit card, you can withdraw cash with the card from an overseas ATM via Visa Plus network
Please visit China UnionPay website or Visa Plus website to find out more about overseas ATM locations in your intended overseas destination.
* For holders of ATM cards, please click here to download the “ATM Card Maintenance / Cancellation Form”, complete and return it to any DBS branch in Hong Kong.
For holders of credit cards, please click here to download the "Credit Card / Cashline Card ATM Transaction Function Set Up Form" from the DBS website, complete Section C and return it to any DBS branch in Hong Kong.
- Overseas ATM cash withdrawal activation is applicable to both DBS ATM cards and credit cards (including both types of magnetic stripe card and chip card).
- You can always activate, deactivate or amend the overseas ATM transaction setting via DBS ATMs with immediate effect.
- The start date of overseas ATM transaction period must be 1 March 2013 or afterwards, and the end date must be on or before the card expiry date (if applicable).
- If you have more than one ATM card or credit card, you need to activate each card individually. You are recommended to activate only the ATM card(s) or credit card(s), which you will use overseas for better security. Please note that activation is not required for cash withdrawal transactions performed at some JETCO ATM terminals in Macau and Mainland China.
- Your ATM card / credit card PIN will remain unchanged. Please do not allow anyone to use your card or disclose your PIN to anyone, including family members, friends and people claiming to be bank employees.
