Bank
ATM & Phone Banking Services
FAQ for ATM Card Renewal

For All ATM Cards

Q: Can I continue to use my existing ATM card ("Old Card") after receiving the new ATM card ("New Card")?
The Old Card will be disabled once you have conducted a transaction with the New Card. Please destroy the Old Card by cutting it into pieces and discard it separately.
Do I need to activate the New Card before it can be used?
No. The New Card is ready to use. You can immediately perform transactions (such as cash withdrawal, deposit, and balance enquiry) at any DBS or JETCO ATMs, or make purchases by means of EPS.
Will my existing personal identification number ("PIN"), accounts linked to my ATM card, daily withdrawal limits and bills registered for PPS be changed after my card is replaced? Do I need to re-link
You can continue to enjoy all the services available to you under your Old Card with your New Card. There will be no change to your existing PIN, accounts linked to your ATM card, daily cash withdrawal limit and bills registered for PPS.
What networks do the New Cards support?
Each new ATM card, in addition to the JETCO network, will support the China UnionPay network. If you wish to use PLUS network ATM services, please link your bank accounts to your Visa credit card (if applicable).
What happens if I do not use the New Card after I have received it?
You must use the New Card via ATM or EPS within 4 months from the issue date of the New Card mailer, after which, the New Card will be invalidated automatically. You will then need to apply for a new ATM Card.
What happens if I continue to use the Old Card only and not the New Card even after I have received the New Card?

The Old Card will be disabled after the last valid month printed on the card. You will then only be able to perform transactions at ATMs or through EPS with the New Card.

For DBS Octopus ATM Cards

When will the remaining value stored under the Old Card be refunded?
Any remaining value stored under the Old Card will be credited to the ATM card bank account after 7 business days of the first transaction.
Is there any stored value in the New Card?

The New Card has no initial stored value. The Octopus Automatic Add Value Services ("AAVS") has been pre-activated and will automatically reload with your selected reload amount when you pay with Octopus card function with insufficient balance. The AAVS amount will be debited from your designated account starting from the first reloading transaction.

Do I need to re-apply for AAVS with my New Card?
AAVS has been pre-activated and you can enjoy the AAVS by simply acknowledging the New Card.
If I have registered to access any commercial or residential building with the Old Card, do I need to re-arrange such registration with the New Card?
Yes. If you have registered to access any commercial or residential building with the Old Card, please re-arrange such registration with the New Card.
What happens if I only use the Octopus function of my New Card?
The New Card will still be invalidated automatically after 4 months from the issue date of the New Card mailer.You must use the New Card via ATM or EPS to avoid it becoming invalidated.