DBS MAX Merchant Solutions

At a Glance

DBS MAX Merchant Solutions is the all-in-one merchant payment collection service that’s designed to help your business grow and evolve along with your changing business needs.

Merchants can seamlessly set up, integrate any payment modes for online and offline storefronts – ranging from FPS to international credit / debit cards and mobile wallets, while aggregating all transaction data to DBS IDEAL automatically.

Accessible

Enable your customers to use a wide selection of cashless payment modes, supported by international credit / debit cards and mobile wallet schemes* for secure collections.

Agile

Compatible with any type of business and payment model by seamlessly integrating various touchpoints, including in-store transactions in shops, eCommerce, pop-up stores and payment on delivery, etc.

Affordable

Reduce the processing and handling costs of cash and cheque payments.

Features & Benefits

Scalable for omnichannel to generate data-drive insights and control your business as it grows through a single touchpoint.

Real-time collections with immediate credit confirmation for easy reconciliation.

Data analytics dashboard with visualisation tools to help you navigate your merchant collections anytime and anywhere via DBS IDEAL Mobile App as well as the web portal.

DBS MAX Portal in DBS IDEAL offers clarity for better decision making through easy reconciliation & reporting for operations.

How it Works

How to Apply

For existing DBS business customers with DBS IDEAL access:

Step 1: Log in to DBS IDEAL using your company’s Organization ID, User ID, and PIN.

Step 2: Click on ‘Merchant Services’ to enter DBS MAX Merchant Services Portal.

Step 3: Apply for FPS and/or international credit / debit card and wallet schemes* for collections.

Note: You will need to be a DBS IDEAL authoriser to be able to register for DBS MAX Merchant Solutions. DBS MAX Portal is currently available on Google Chrome and Internet Explorer desktop browsers only.

New to DBS?

Open your account via ‘DBS Online Account Opening for Business’ and sign up for DBS IDEAL.

Apply Now

* DBS Bank (Hong Kong) Limited (“The Bank”) is the provider for payment collections via Faster Payment System (“FPS”) and other payment collection methods under DBS MAX Merchant Solutions are provided by The Payment Cards Group Limited (“Yedpay”). The Bank is not liable for the services/products provided by the third party service provider. Click here for the full disclaimer of the service.

FAQs

	What is DBS MAX Merchant Solutions?
	DBS MAX Merchant Solutions is an all-in-one merchant service to support your day-to-day need for a seamless collection experience.

	How can DBS MAX merchants conduct mobile collections via FPS?
	By simply presenting the FPS QR code in DBS MAX mobile app to customers, merchants can instantly collect payment via FPS. The total daily collections are then automatically deposited into the company’s settlement account at the end of each day.

	I don’t have a Business Account to use DBS MAX Merchant Solutions. Can I still sign up?
	You will need to open a Business Account and sign up for IDEAL access in order to register for DBS MAX Merchant Solutions.

	Who in my organisation can sign up for DBS MAX Merchant Services Portal?
	All DBS IDEAL authorisers within your organization can sign up for DBS MAX Merchant Solutions on behalf of the company.

	Can I link my existing Business Account to DBS MAX Merchant Solutions?
	Yes. Your existing HKD and RMB Business Account on DBS IDEAL can be linked to DBS MAX Merchant Solutions portal.

	How long will my transaction history be kept for?
	We will keep your FPS transaction history for up to 180 days. For card and wallet transactions data shared by our acquiring partner, it will be kept for up to 90 days.

	What are the charges for using DBS MAX?
	There will be FPS transaction fees according to Bank Charges Schedule (Corporate Customers) and a monthly service maintenance fee if there are more than 2 active outlets. For card and wallet transaction fee, please refer to the charges schedule provided by our acquiring partner.

	How will my collected funds be credited to Business Account?
	For FPS transactions, your collected funds will be credited automatically to your linked Business Account daily. Alternatively, you may manually transfer funds up to 4 times during the day. For card and wallet transactions, your collected funds will be settled based on your merchant agreement with our acquiring partner.