Dormant Account Temporary Reactivation on DBS digibank HK

1. What is Dormant Account Reactivation on DBS digbank HK?

This will re-enable some selected accounts' capability for both credit and debit transactions temporarily; and facilitate customer to perform a transaction for a full reactivation.

2. What are the criteria for Dormant Account Reactivation on DBS digbank HK?

1. Only the following CASA accounts can be reactivated temporarily in DBS digbank HK:
   1. Current Account
   2. HKD Savings Account
   3. Save and Cheque Account
   4. Multi-Currency Saving Account; and
   
   
2. At least one of the CASA accounts above is active.

3. What do customers need to do if they want to fully reactivate their dormant CASA account on DBS digbank HK?

For Current Account, HKD Savings Account, and Save and Cheque Account:

1. Go to Home Page on DBS digbank HK

2. Select and click the dormant account for reactivation

3. Click Start Verification in banner under account detail page

4. Perform Two-factor authentication

5. Tap Next after Verification is completed

6. Tap I Accept after reading and agreeing to the Declaration and Agreement

7. Confirmation page regarding successful temporary reactivation of the account (you'll be logged out)

8. Re-login and perform transaction for full reactivation

For Multi-Currency Savings Account:

1. Go to Home Page on DBS digbank HK

2. Select and click the Multi-Currency Savings Account

3. Select dormant currency child account for reactivation

4. Click Start Verification in banner under account detail page

5. Perform Two-factor authentication

6. Tap Next after Verification is completed

7. Tap I Accept after reading and agreeing to the Declaration and Agreement

8. Confirmation page regarding successful temporary reactivation of the account (you'll be logged out)

9. Re-login and perform transaction for full reactivation

4. Why is my account dormant?

In general, an account may become dormant when there is no customer-initiated transaction* over an extended period of time, normally 12 consecutive months.

*Customer-initiated transaction includes credit or debit transaction from all channels, such as ATM, iBanking, DBS digibank HK, Phone Banking, FPS, over-the-counter, and FX transaction, etc. and cash withdrawal over-the-counter.