The reason of declined transaction

You may not have sufficient credit limit of your credit card to get your transaction done, therefore you can check your latest available credit limit through the methods as below:

DBS Card+ (Available on the App Store and Google Play)

1. Log in to Card+ mobile app on your phone

2. Tap "Cards" at the bottom menu bar

3. "Available Credit Limit" will be shown at the bottom

DBS iBanking

1. Click here to login DBS iBanking (New to DBS iBanking? Click here and press "Get Started")

2. Choose "Cards" at the top bar menu

3. Choose "Credit Card Summary" from the pull down menu of "Cards"

4. Click a credit card under "Credit Card Accounts at a glance", scroll down and you can see "Available Credit Limit"

DBS digibank HK (Click here to learn more)

1. Login DBS digibank HK

2. Choose credit card that you would like to check the available credit limit

3. Click "UNBILLED", then you can see "Available Credit Limit" of your credit card

Solution:

• You may request to increase your credit limit with latest income proof, or make payment to your credit card to release credit limit.

You may forget to make payment for your credit card before or on due date, therefore you can check your total credit card balance through the methods as below and settle the payment as soon as possible:

DBS iBanking

1. Click here to login DBS iBanking (New to DBS iBanking? Click here and press "Get Started")

2. Click "My Accounts"

3. Click "Credit Cards" from the pull down menu of "My Accounts"

4. Then you can see the "Current Balance" of each credit cards

DBS digibank HK (Click here to learn more)

1. Login DBS digibank HK

2. Select credit card that you would like to check the current balance

3. Click "UNBILLED", then you can see "Current Balance" of your credit card

You may have used the credit card which is expired already. Please check your credit card expiry date. If you have received your new card already, you can activate your card through online and hotline.