Request credit card fee waiver

You can request credit card fee waiver via below channels.

DBS Digibot Virtual Assistant

You can start chatting with DBS Digibot directly to enquire credit card fee waiver.
Please click here:  

Call our 24-hour Credit Card Fee Waiver Hotline 2290 8877

After the fee has been posted to your account, you can submit your credit card fee waiver application by calling the designated hotline 2290 8877 and follow below steps to submit the application:

1. Select language: press 1 Cantonese / 2 Putonghua / 3 English

2. In main menu, press 1 for Credit Card, then press 1 to apply for fee and charges waiver. Follow the instruction to complete waiver application for each type of charge.

Note:

• Credit card fee waiver includes but not limited to annual fee, late fee and finance charge. Please apply fee waiver for each kind of charge separately.

• The credit card fee waiver result is subject to the Bank's approval.

• Credit card fee waiver is only applicable to fees posted in your account. Credit card with unbilled fee will not be displayed in the Digibot Virtual Assistant.

• If you are supplementary card holder, you can request to waive credit card fee by using your supplementary card number through our hotline 2290 8877.

• The method above is only applicable for the cardholder who applied credit card with HKID. If you register credit card with other identity document, please contact us directly.

• The Bank may communicate with you through digital channels including "eLetter" in the DBS Card+ app after we have processed the request. If you are a DBS Card+ app user, you can view the eLetter under DBS Card+ app "eLetter" function. If you are not a DBS Card+ app user, the notification letter will be sent to you by post. If you do not agree to receive notifications via eLetter, you may send an email to [email protected] or call our Customer Service Hotline at 2290 8888 to instruct us otherwise.