• Account Information Summary
• Fund Transfer
• Payment Services
• Credit Card Services
• Investment Services
• Time Deposit
• Guide to Application Forms
• Perform Service Request
• Customer Service

Important Note:
If you are a joint name account customer, please visit any of our branches and apply for DBS iBanking service.

Visit Online Demo for more details.

Applying at a DBS branch takes 2-3 business days to activate the service.

You do not need DBS iBanking service if you only want to apply for DBS Treasures or other accounts, credit card, personal loan and insurance services online.

Joint deposit accounts and investment accounts that do not require joint signatures are automatically added to your DBS iBanking profiles.

Mortgage loan accounts (including both single and joint-borrowers accounts) are automatically added to the borrower’s DBS iBanking profiles after loan drawdown. To add other joint-name accounts to your DBS iBanking profile, please complete the DBS iBanking Application Form and return it to any of our branches.

If you want to resume the service afterwards, simply submit the same Service Request Form.

1. Visit our DBS iBanking / DBS digibank login page and click on "Register"
2. Enter your personal information for identity verification. Read and accept the Terms and Conditions
3. Enter the required credentials for authentication
4. Set your username and password, confirm your registered mobile phone number and enter your email address
5. An SMS One Time Password (OTP) will be sent to your registered mobile phone number. Verify the details shown on the page and enter the OTP to complete the registration

Visit Online Demo for more details.

Important Note:
If you have a bank account but not an ATM card, or your ATM card is not a single-name ATM card, please register by visiting any of our branches and completing the DBS iBanking Application Form.

1. Visit our DBS iBanking / DBS digibank login page and click on "Register"
2. Enter your personal information for identity verification. Read and accept the Terms and Conditions
3. Enter the Initial Username or use the Secure Device for authentication*
4. Set your username and password, confirm your registered mobile phone number and enter your email address
5. An SMS One Time Password (OTP) will be sent to your registered mobile phone number. Verify the details shown on the page and enter the SMS OTP provided to complete the activation

Important Note:

• The username and password combination is unique to each user.
• Your username must be alphanumeric (8 to 12 characters).
• Your password must consist of 8 to 30 characters with a combination of uppercase letters, lowercase letters and numbers.

You are strongly recommended to change your password regularly for better protection of your account. You can change your password online via the "Preferences" section.

Get ready your:

• ATM Card number and ATM PIN, or
• Credit Card number and Card Expiry Date, or
• Cashline Card number and Card Expiry Date, or
• Secure Device

Get ready your:

• ATM Card number and ATM PIN, or
• Credit Card number and Card Expiry Date, or
• Cashline Card number and Card Expiry Date, or
• Secure Device

1. Enter your username and password
2. If you have set up the Digital Token on your device, you can log in to DBS digibank HK seamlessly
3. If you have not set up the Digital Token on your device, you need to log in to DBS digibank HK using SMS OTP or your Secure Device
4. To log in according to step 3, please enter the One Time Password sent to you via SMS or the Secure Device PIN to complete two-factor authenticate.

1. Enter your username and password
2. Choose to authenticate using the Digital Token, an SMS OTP or the Secure Device:
   1. If you log in using the Digital token, tap on the notification sent to your mobile phone; or open your DBS digibank HK and tap “Digital Token” next to the “Log In” button. Review your transaction before you tap “Approve”
   2. If you log in using an SMS OTP, enter the 6-digit SMS OTP sent to your registered mobile number
   3. If you log in using your Secure Device, press and hold the button on the Secure Device to generate a 6-digit Secure PIN. Please click here for more details.

Important Note:
The SMS will not be forwarded to any other mobile phone numbers, even if you have signed up for SMS forwarding with a Hong Kong telecommunication service provider.

A2: OTP further improves the security of DBS by providing additional password authentication. On top of your username and password, you will need to key in this additional password (OTP) when performing designated online transactions through online banking.

The introduction of the OTP means a dual password authentication is required. This is a stronger means of customer authentication as it relies on:

1. information you know (that is your username and password) and
2. information the bank provides to you (that is the SMS-based OTP)

A3: With the implementation of the Secure Device, depending on the services you need, you are required to use SMS OTPs and/or the Secure Device to authenticate your transactions.

Please click here for more information.

A5: Please visit any of our branches in Hong Kong and submit the completed DBS iBanking Application Form to register your number.

A8: You may update the mobile phone number through DBS iBanking, select “Update Personal Details“ under “Preferences”. Alternatively, you can complete the DBS iBanking Application Form and return it to any of our branches.

If you are not able to confirm the transaction before the OTP expires, you can request a new OTP at the OTP authorisation page, and then enter the new OTP to confirm that transaction again.

• Place Order
• View Current Holdings
• Order Status
• Transaction History
• Market Information

For more information about this, please visit one of our branches or call our Customer Service Hotline at 2290 8304 (from 9:00 a.m. - 6:00 p.m. on weekdays, 9:00 a.m. - 1:00 p.m. on Saturdays).

• Wealth Management Account Consolidated Statement (applicable to DBS Private Bank, DBS Treasures Private Client and DBS Treasures)
• Statement will be given by each Wealth Management Account.
• Consolidated Statement (applicable to DBS Treasures and DBS Account)
• Statement will be given by each customer. It covers all your sole/ joint name deposit / securities / investment / wealth management accounts (linked accounts).
• Cashline Revolving Loan Account
• Credit Card Account, except Business Card and Manulife Card (with MediPlus)
• Wealth Management Account Advice
• Securities Trading Services Contract Note

A4: Customers who have registered for DBS iBanking with an email address, and a mobile number to receive One Time Passwords can access the eStatement / eAdvice Service. Once your DBS iBanking account is activated successfully, all eligible eStatements/eAdvice will be subscribed automatically or you may apply/change the setting via DBS iBanking with the following steps (except DBS Private Bank, DBS Treasures Private Clients and DBS Treasures clients with a joint name Wealth Management Account that can be operated by each joint accountholder separately):

1. Log in to DBS iBanking
2. From the menu, choose "My Accounts”> “eStatement" and click "Manage eStatement / eAdvice"
3. Complete the request as instructed to subscribe for the eStatement / eAdvice Service or change the subscription setting.

Besides changing the settings via DBS iBanking, DBS Private Bank, DBS Treasures Private Clients and DBS Treasures clients with Wealth Management Account may also download, complete and submit the DBS iBanking eStatement/eAdvice Service Maintenance Form.

An email and/or SMS (if applicable) notification(s) will be sent to you when your latest eStatement/eAdvice is available.

For DBS Private Bank, DBS Treasures Private Clients and DBS Treasures clients with a joint name Wealth Management Account (joint account that can be operated by each joint accountholder separately):

1. Add your joint accounts to your iBanking profile by downloading, completing and submitting the DBS iBanking Application Form to us.
2. The eStatement Service will be made available to you once the joint account(s) has/have been linked to the iBanking profile. All joint account holders can view eStatement via their iBanking account and you will continue to receive paper statements.
3. Email and/or SMS notifications (if applicable) will be sent to all joint accountholders when the latest eStatement is available.
4. If you do not wish to receive paper statements and advice, simply download DBS iBanking eStatement/eAdvice Service Maintenance Form, complete and submit it for our processing.

A5: After you subscribe eStatement/eAdvice successfully via iBanking, your eStatement will take effect from the next statement cycle and your eAdvice will take effect on the next Bank business day. If your subscription request for statement/advice is made after 11:30pm (to be confirmed) of your statement cut-off date/Bank business day respectively, the request may take effect from second statement/advice following your subscription.

For DBS Private Bank, DBS Treasures Private Clients and DBS Treasures clients with Wealth Management Account:

• You will continue to receive paper statements and advice. If you do not wish to receive paper statements and advice, simply download (DBS iBanking eStatement/eAdvice Service Maintenance Form (For Wealth Management Account)), complete and submit for our processing.

For DBS Treasures and DBS Account customers:

• Statements and advice will be sent electronically.
  

For Cashline Revolving Loan Accounts and Credit Card Accounts customers:

• The first statement following your subscription will be sent to you both electronically and by mail. Later statements will be sent electronically only.

1. You have given an invalid e-mail address.
2. Your e-mail box is full.
3. You have given an invalid mobile phone number.

1. Choose "Preferences" > "Manage My Alerts" from the menu.
2. Click on "Subscribe to New Alerts".
3. Select the alert you would like to subscribe.
4. Complete the subscription as instructed. Your subscription will take effect immediately.

1. Choose "Preferences" > "Manage My Alerts" from the menu.
2. Click on "Amend" corresponding to the alert you would like to change.
3. Input your settings as instructed. Your changes will take effect immediately.

1. Choose "Preferences" > "Manage My Alerts" from the menu.
2. Click on "Unsubscribe" corresponding to the alert you would like to stop.
3. Complete the cancellation as instructed. Your cancellation will take effect immediately.

A10: SMS Alerts will only be sent to the mobile phone number you have registered for receiving One Time Passwords (OTPs). To change that number, please login DBS iBanking, choose “Preferences”>”Update Personal Details. Your request will take effect within 3 business days upon our receipt of the completed form. You may also complete the DBS iBanking Application Form and return it to any of our branches in person. Your request will normally be processed within four business days from our receipt of your duly completed form.

1. Choose "Preferences" > "Subscribe for / Change Securities Order Confirmation" from the menu.
2. Complete the setup as instructed. Your setup will take effect immediately.

1. Your securities trading order has been sent to the market and being executed, amended, cancelled or rejected.
2. Your order amendment or cancellation is rejected after it has been sent to the market.

1. Choose "Preferences" > "Subscribe for / Change Securities Order Confirmation" from the menu.
2. Click on "Amend Securities Order Confirmation".
3. input your new settings as instructed. Your changes will take effect immediately.

1. Choose "Preferences" > "Subscribe for / Change Securities Order Confirmation" from the menu.
2. Click on "Unsubscribe from Securities Order Confirmation".
3. Complete the cancellation as instructed. Your cancellation will take effect immediately.

A16: Yes, but it is not recommended. While your mobile phone number for iBanking One-Time Password must be same as the mobile number for Securities Order Confirmation.

1. Select "Safety" from the Menu bar
2. Pick "Delete Browsing History…"
3. Check "Temporary Internet Files" option
4. Click "Delete" to complete the process

1. Select "Tools" from the Menu bar
2. Pick "Internet Options" and choose "Content"
3. Under "Personal Information", click on "AutoComplete"
4. Uncheck "User names and passwords on forms"
5. Click on "Clear Passwords"
6. Click on "OK" to save the changes

To verify a website, look for a padlock or key icon in your browser's status bar (bottom) or address bar (top) and double-click it to see if the website's digital certificate is issued to the genuine domain name and has a valid date.

Remember that DBS Bank (Hong Kong) Limited will never ask customers to provide their passwords or verify accounts via email.

Additional Measures:

• NEVER reveal your password to anyone.
• If you are suspicious about an e-mail, do not reply to it or click on the links in the e-mail. Verify that email was sent by DBS.
• Disregard and delete spam, chain or junk e-mails.
• Always enter the full URL address www.dbs.com.hk into your browser address bar or use favourites/bookmarks to access DBS iBanking.

Accepted Transactions
A message reading: "Your transaction has been completed" will be displayed on the screen, and a transaction reference number will be generated for your future reference. You can view the iBanking receipt by clicking the "Save Receipt" button.

Denied Transactions
An error message will be displayed on the screen. It will show the reason that the transaction was denied, and will prompt you to enter the correct information again.

If you have any concerns or queries, please contact our 24-hour Customer Service Hotline at 2290 8888 (press 6 and then 1, after selecting language) or submit a Customer Feedback Form.

It is designed for tightening the authentication process. For certain internet and mobile banking transactions that require a higher level of authentication, security clearance is further enhanced with the simultaneous use of SMS OTP and Secure Device.

Please click here to find out the mode of authentication required for various types of banking services

Please click here for more information.

• Southbound Wealth Management Connect allows qualified GBA mainland investors to invest in selected eligible wealth management products sold by banks or licensed corporations in Hong Kong and Macao through designated channels.
• Customers first need to set up a remittance account with cross-border remittance function with the partner bank or broker in the Mainland ("Mainland Remittance Account"), and the Customers also need to open a GBA Wealth Management Connect Southbound Account ("Southbound Account") with investment function in the banks or licensed corporations in Hong Kong and Macao and bind it to the corresponding Mainland Remittance Account to form a "one-to-one" pairing.
• Customers can remit to the Southbound Account in Hong Kong and Macao through the Mainland Remittance Account and purchase qualified wealth management products sold by the banks or licensed corporations in Hong Kong and Macao through the Southbound Account.

Mainland investors should meet all the requirements set by both the Mainland and Hong Kong regulatory authorities, including

• Investment in single name account;
• Have full capacity for civil conduct;
• Being residents registered in the 9 GBA cities, or with record of social security contribution or individual income tax payment in the 9 GBA cities for 2 consecutive years;
• With 2 or more years of investment experience and net month-end household financial assets of RMB 1 million or more over the past 3 months, or month-end household financial assets of RMB 2 million or more over the past 3 months, or individual annual average income of RMB 400,000 or more over the past 3 years;
• As assessed by the Bank of Hong Kong as not belonging to a vulnerable customer.

All the account opening is subject to the Bank’s approval. Further information is available on the website of the Hong Kong Monetary Authority.

Mainland investors should complete the account opening procedure by attestation through a partner bank or broker in Mainland, or open the account through a bank or licensed corporation in Hong Kong and Macao in person.

Yes, they can. But mainland investors must provide the Mainland Remittance Account number for the Bank in Hong Kong to complete the pairing before activating the Southbound Account.

• The cross-boundary capital flows in Wealth Management Connect will be subject to the total and individual investor quota management, and will be conducted and managed in a closed-loop system by bundling the Mainland Remittance Account and Southbound Account to ensure that the relevant funds will only be used to invest in eligible investment products. Thus, customers can only use the Mainland Remittance Account bound in the Mainland to make cross-border remittances, collection and receive investment returns under Southbound Connect.
• The funds in the Southbound Account can only be used to purchase eligible wealth management products and for outward remittance to the Mainland Remittance Account.
• Customers are not allowed to transfer funds from the Southbound Account to any accounts (including non-Hong Kong accounts) other than the Mainland Remittance Account.
• Customers are not allowed to withdraw cash from the Southbound Account or use the asset(s) in the Southbound Account for pledge, leverage, guarantee and other purposes.
• Southbound Account can only receive funds from the Mainland Remittance Account in RMB, and remit funds back to the Mainland Remittance Account in RMB. Regardless of the settlement currency of the eligible wealth management products invested by the customer, when the investment is withdrawn and the funds are remitted back to the Mainland Remittance Account, the funds must be converted back to RMB.
• All cross-border remittances between the Mainland Remittance Account and the Southbound Account must be in RMB, which means the Mainland Remittance Account of our Mainland partner bank can only send or accept RMB funds.
• The Bank in Hong Kong will provide customers with foreign exchange services to purchase eligible wealth management products denominated in Hong Kong dollars and foreign currencies. Customer can also directly invest in eligible wealth management products denominated in RMB in the Southbound Account.

Each eligible Southbound investor can only open one Mainland Remittance Account with a bank or broker respectively and one Southbound Account with a bank or licensed corporation in Hong Kong and Macao respectively at any time.

• The individual investor quota is calculated on a net basis. The accumulated net remittance amount of the customer to the Southbound Account through the Mainland Remittance Account shall not exceed the individual investor quota at any time.
• The Individual investor quota for each eligible investor is RMB 3 million. If an investor simultaneously selects both a bank and a licensed corporation for investment under Southbound Wealth Management Connect, the individual investor quota allocated between the bank and the licensed corporation will each be RMB 1.5 million.
• The usage of the individual investor quota under Southbound Wealth Management Connect is calculated as follows: Usage of individual investor quota under Southbound Wealth Management Connect = cumulative remittances from the Mainland to Hong Kong and Macao under Southbound Wealth Management Connect – cumulative remittances from Hong Kong and Macao back to the Mainland under Southbound Wealth Management Connect
• Example 1:
  An investor simultaneously selects both a bank and a licensed corporation for investment under Southbound Wealth Management Connect. The individual investor quota allocated in the bank is RMB 1.5 million. If a customer first remits RMB 1,000,000 from the Mainland to Hong Kong Bank, then remits RMB 500,000 from Hong Kong Bank to the Mainland, Individual investor quota usage is RMB 500,000 and the Available Quota is RMB 1,000,000.
• Example 2:
  An investor only selects a bank for investment under Southbound Wealth Management Connect. The individual investor quota allocated in the bank is RMB 3 million. If a customer first remits RMB 1,000,000 from the Mainland to Hong Kong Bank, then remits RMB 1,200,000 investment return from Hong Kong Bank to the Mainland, the individual investor quota usage is RMB -200,000 and the available quota is RMB 3,200,000.
• Subject to the aggregate quota in Q8, if the net transfer of funds into the Southbound Account exceeds the individual investor quota limit, the Bank in Hong Kong will refuse to receive the funds and notify the mainland partner bank to return the bulk remittance to the Mainland Remittance Account.
• In addition, the use of individual investor quota is also affected by the aggregate quota, please refer to Aggregate quota.

The individual investor quota is subject to changes by regulatory authorities from time to time.

Aggregate quota is the total amount of funds that is allowed to be remitted from the Mainland to Hong Kong and Macao under Southbound Connect. The aggregate quota is calculated on a net basis. The cumulative net remittance from the Mainland under Southbound Connect should not, at any time, exceed the aggregate quota.

• The aggregate quota for the Southbound Scheme is initially set at RMB 150 billion.
• Customers should pay attention to the possible impact of the limit on the total amount and related risks. For example, the Bank in Hong Kong may suspend processing of a customer's Southbound - related remittance instructions from the Mainland to Hong Kong due to the total amount being used up. Remittances returned to the Mainland and investment instructions that have been submitted to the Southbound Account will not be affected.
• The aggregate quota is subject to changes by the regulatory authorities from time to time.

Wealth management products under Southbound Wealth Management Connect include

• Investment products (excluding investment products listed and traded on the Hong Kong Exchanges and Clearing Limited)
  (1) All funds domiciled in Hong Kong and authorized by the SFC, primarily investing in Greater China equity and assessed as “non-complex” by Hong Kong banks distributing such products;
  (2) Except for the funds specified in item (1), funds that are domiciled in Hong Kong and authorized by the SFC and are assessed as “low” risk to “medium-high” risk and “non-complex” by Hong Kong banks distributing such products, excluding high-yield bond funds and single emerging market equity funds;
  (3) Bonds assessed as “low” risk to “medium” risk and “non-complex” by Hong Kong banks distributing such products.
• Deposits
  RMB, HKD and foreign currency deposits namely US dollar, Euro, UK Pound Sterling, Australian dollar, New Zealand dollar, Canadian dollar, Swiss Franc, Japanese Yen and Singapore dollar